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Reservation Officer

3 weeks ago

Singapore GRAND MERCURE ROXY HOTEL Full time
Job Description

The Grand Mercure Roxy Hotel is seeking a highly skilled and organized Reservation Officer to join our team. This role will be responsible for responding to reservation requests, processing reservations into the hotel system, creating and maintaining reservation records by date of arrival, ensuring all reports are updated and filed correctly, attending to enquiries through reservations hotlines, and performing other ad-hoc duties as assigned.

The ideal candidate will be a team player with excellent communication skills and a customer-oriented approach. They must be able to multitask and thrive in a fast-paced environment, working on rotating shifts, weekends, and public holidays.

Key Responsibilities

* Respond to reservation requests through various communication platforms
* Process reservations into the hotel system
* Create and maintain reservation records by date of arrival
* Ensure all reports are updated and filed correctly

Requirements

* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Customer-oriented approach with a pleasant disposition
* Ability to multitask and adapt to changing priorities

Benefits

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

About Us

The Grand Mercure Roxy Hotel is a leading hospitality provider that offers exceptional service and amenities to our guests. We are committed to providing a positive and supportive work environment that fosters growth and development for our staff.