
Officer, Reservations
22 hours ago
**Manage guest requests**
- Assist guests in room reservation requests
- Provide information on property facilities, promotions and special programmes to guests
- Handle guests' concerns and feedback
- Liaise with travel agents and referral networks on reservation requests
**Manage reservation operations**
- Perform enquiries to check room inventory and availability of room types and rates
- Make reservations in the property management system (PMS) in accordance with room booking requirements
- Process requests for reservation cancellations, amendments, and updates of guests' information and preferences
- Liaise with front office to prepare pre-registration activities and process advance reservation deposits
- Maintain confidentiality of guests' information when carrying out reservation operations
- Perform reservation operations in accordance with property's policies and standard operating procedures
**Manage room inventory**
- Create room blocks for group bookings in PMS
- Update room inventory through global distribution system, online travel agents and web booking systems
- Assist to prepare reports on room occupancy
- Assist to develop forecasts for room revenue and occupancy Create sales opportunities
- Upsell hotel rooms and facilities to maximize room revenue
- Create sales leads by converting guest queries into sales
- Follow-up with guests to close sales Manage human resources, finance and continuous improvement
- Provide suggestions for productivity improvement to enhance reservation operations
- Generate ideas for service innovation to enhance service delivery and customer experience
**Benefits**
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
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