Reservations Officer
1 week ago
A Reservation Officer serves as the first line of inquiry for all reservations within the hotel. You are responsible for offering excellent customer service, options, and other solutions to meet guest needs.
**Responsibilities**
- Familiar with hotel product knowledge and activities.
- Maximize room sales and revenue for the hotel, prioritizing up-selling.
- Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
- Always maintain a sales attitude, not losing any sales opportunity in the hotel.
- Maximize revenue on all enquiries.
- Make sure all commissions are correct and followed-up on promptly.
- Ensure that all correspondence has been filed accordingly, with correct and updated information.
- Comply to the hotel credit policy and make sure all forecast revenues are met.
- Comply with set rooms supply and price control.
- Maintain and update guests’ information and sales data by reservation procedures.
- Maintain high level guest service standards.
- Ensure all information input is correct.
- Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs.
- Maintain clean and tidy work areas at all times.
- Comply with all company policies relating to reservations.
- Comply with all systems and procedures as laid down by the hotel.
- Carry out any other reasonable duties and responsibilities as assigned.
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Reservations Officer
6 days ago
Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full timeThe Reservations Officer responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation hotlines are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings promptly in accordance with...
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Reservation Officer
7 days ago
Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full timeThe **Reservations Officer **responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation requests are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings promptly in accordance...
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Reservations Officer
2 weeks ago
Singapore HOTEL GRAND CENTRAL LIMITED Full timeWe are currently seeking a detail-oriented and customer-focused Reservations Officer to join our team. As a Reservations Officer, you will be responsible for handling all aspects of the hotel's reservation process, ensuring a seamless and efficient experience for our guests. **Responsibilities**: - Assist guests in making reservations, providing accurate...
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Reservations Officer
18 hours ago
Singapore KECK SENG HOTEL PTE LTD Full time**Job Description**: - Promote and sell the Hotel products and services - Maintain a high level of product and service knowledge - Develop and maintain a regular pattern of sales activities with regular clients - Prepare and execute action plans which increase reservation sales and associated business - Manage group reservation and rooming list, accept &...
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Reservations Officer
18 hours ago
Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time**Summary** As a Reservations Agent, you will be responsible for handling guest inquiries and reservations, providing excellent customer service, and ensuring guest satisfaction. You will be working closely with the front office and sales teams to maximize room revenue and occupancy. **Responsibilities**: - Ensure accurate and timely processing of...
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Reservations Officer
1 week ago
Singapore FURAMA PTE. LTD. Full timeFurama RiverFront, Singapore is looking for Reservations Officer to join the team to assist our guests with their booking needs. You will assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on system. Reporting to the Reservations Manager, your responsibilities include, but are not limited...
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Reservations Officer
7 days ago
Singapore FURAMA PTE. LTD. Full timeFurama RiverFront, Singapore is currently looking for a detail-oriented Reservations Officer to assist our guests with their booking needs. You will assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on system.Job Descriptions Performing day-to-day Room Reservations sales activities of the...
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Reservations Officer
2 weeks ago
Singapore ROYAL PLAZA Full timeAs a Reservations Officer, your role encompasses all areas of room reservations (but not limited to): - Handles reservations-related enquiries, tasks and reports - Accurately and efficiently process room reservations made from various channels - Maximize room revenue through upselling - Create colourful guest experience by ensuring their requests are...
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Reservations Officer
6 days ago
Singapore Royal Plaza on Scotts Singapore Full timeAs a Reservations Officer, your role encompasses all areas of room reservations (but not limited to): Handles reservations-related enquiries, tasks and reports Accurately and efficiently process room reservations made from various channels Maximize room revenue through upselling Create coloruful guest experience for our guests by ensuring their requests are...
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Reservation Officer
1 week ago
Singapore GRAND MERCURE ROXY HOTEL Full timeJob DescriptionThe Grand Mercure Roxy Hotel is seeking a highly skilled and organized Reservation Officer to join our team. This role will be responsible for responding to reservation requests, processing reservations into the hotel system, creating and maintaining reservation records by date of arrival, ensuring all reports are updated and filed correctly,...
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Reservation Officer
3 weeks ago
Singapore GRAND MERCURE ROXY HOTEL Full timeRoles & Responsibilities· Respond to reservation requests through various communication platform.· Process reservations into the hotel system· Create and maintains reservation records by date of arrivals.· Ensure all reports are updated and filed correctly.· Attend to enquiries through reservations hotlines and email.· Perform other ad-hoc duties as...
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Reservation Officer
5 days ago
Singapore GRAND MERCURE ROXY HOTEL Full timeRoles & Responsibilities· Respond to reservation requests through various communication platform.· Process reservations into the hotel system· Create and maintains reservation records by date of arrivals.· Ensure all reports are updated and filed correctly.· Attend to enquiries through reservations hotlines and email.· Perform other ad-hoc duties as...
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Reservations Officer
1 week ago
Singapore Royal Plaza On Scotts Full timeAs a Reservations Officer, your role encompasses all areas of room reservations (but not limited to): - Handles reservations-related enquiries, tasks and reports - Accurately and efficiently process room reservations made from various channels - Maximize room revenue through upselling - Create colourful guest experience by ensuring their requests are...
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Reservations Officer
3 weeks ago
Singapore SHANGRI-LA HOTEL LIMITED Full timeRoles & ResponsibilitiesAt Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred...
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Reservations Officer
1 week ago
Singapore DORSETT SINGAPORE Full timeEnsure that all reservations are processed in the system - Maintain up-to-date knowledge of the Hotel and its room rates, promotions and facilities to maximize room sales through up-selling techniques - Assist with other ad-hoc admin duties for the Reservations team - Perform all other assigned tasks as set by your supervisors /...
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Reservations Officer
1 week ago
Singapore Royal Plaza on Scotts Singapore Full timeJob Highlights Meal Allowance, Flexible Benefits, Comprehensive Medical Coverage Birthday Leave, Half day on the eve of 3 major Public Holidays Empowerment & Fun **Job Description**: As a Reservations Officer, your role encompasses all areas of room reservations (but not limited to): Handles reservations-related enquiries, tasks and reports Accurately and...
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Reservation Officer
7 days ago
Singapore HOTEL ROYAL LIMITED Full timeRoles & ResponsibilitiesJOB RESPONSIBILITIESManage and make amendment to reservations or cancellation of reservations. Receive email and faxes, etc. and input the booking information into the HMS system. Check and verify reservations for the day's arrivals before putting up the expected arrival list. Answer any enquiries pertaining to room reservations...
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Reservations Officer
5 days ago
Singapore ROYAL PLAZA Full timeRoles & ResponsibilitiesAs a Reservations Officer, your role encompasses all areas of room reservations (but not limited to):Handles reservations-related enquiries, tasks and reports Accurately and efficiently process room reservations made from various channels Maximize room revenue through upselling Create colourful guest experience by ensuring their...
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Reservations Officer
24 hours ago
Singapore ROYAL PLAZA Full timeRoles & ResponsibilitiesAs a Reservations Officer, your role encompasses all areas of room reservations (but not limited to):Handles reservations-related enquiries, tasks and reports Accurately and efficiently process room reservations made from various channels Maximize room revenue through upselling Create colourful guest experience by ensuring their...
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Reservations Officer
5 days ago
Singapore ONE FARRER PTE. LTD. Full timeReporting to the Manager, Revenue & Reservation, the incumbent will be responsible for answering and responding effectively to all enquiries pertaining to the hotel’s rooms reservation in a knowledgeable, courteous and prompt manner. Key responsibilities: - Determine guests’ needs and quote the appropriate room and rate as per requirements and upsell...