Customer Relationship Manager

2 weeks ago

Singapore Quick International Courier Full time

Manage and monitor Key Account Customers and ensuring compliance with all agreed company policies.

**YOUR ROLE**

**YOUR RESPONSIBILITIES**
- Develop and maintain relationships with key clients.
- Run daily activity reports and maintain overall awareness of live shipments.
- Complete and send client reports/KPI’s /QBR and Investigation reports in accordance with specific client requirements.
- Attend off site client meetings.
- Provide shipment specific updates where required.
- Escalate all client issues to the QuickSTAT management team and applicable Business Development account Manager.
- Customs Invoice / Shipping approvals.
- Monitor / Assist with live bookings / collection orders.
- Understand client tariffs and handle quotations / pricing requests / shipping queries.
- Maintain Site lists and distribute Site letters / Starter Packs where required.
- Identify and implement strategies to improve quality of service and productivity.
- Monitor client profit and loss accounts to maintain agreed levels of profitability.
- Maintain QuickTRACK, to include SI’s (Special Instructions) and customer information.
- Assist Customer Service Team and Commercial Group as required or dictated by QuickSTAT Management.
Laptop to perform this function.

**YOUR SKILLS AND EXPERIENCES**
- Customer Service experience
- Specialist (Biopharm) Courier Operations experience
- Excellent Broad understanding of Courier Operations including Import / Export / Warehouse & Transport.
- Excellent understanding of World Geography.
- Specific knowledge of Clinical Trial Logistics to include:

- Temperature Controlled Shipping and packaging.
- Clinical Trial Courier Operations and client set up
- Broad understanding of regulatory requirements specific to Clinical Trial Logistics.
- Problem analysis and problem-solving skills
- Teamwork skills and strong self-motivation ability.
- Good numeric / financial ability.
- Ability to work successfully under pressure
- Excellent time management skills.
- Good computer skills, Word / Excel / PowerPoint essential
- Communication skills
- Decision-making ability.
- Planning and organising
- Initiative
- Flexibility

**GOOD REASON TO JOIN**

**CONTACT**
Quick Group Human Resources

**Quick International Courier**
**_Quick Specialized Healthcare Logistics_**
**_QuickSTAT_**
**_Quick Specialty Logistics_**
**_Sterling Global Aviation Logistics_**
**_A Kuehne+Nagel Company_**

From trial to treatment, QuickSTAT provides around-the-clock logistics and transportation solutions. Life science companies throughout the world rely on QuickSTAT to help bring important new drugs and medical protocols to market. With a team of logistics experts and complete end-to-end services, time
- and temperature-sensitive clinical research specimens, investigational drugs and biologics are always handled with the utmost care, ensuring integrity and patient safety.

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