
Manager, Customer Relationship Management
7 days ago
**Customer Relationship Manager Skills and Requirements**:
- Build and maintaining profitable relationships with key customers.
- Oversee the relationship with customers handled by your team.
- Resolve customer complaints quickly and efficiently.
- Keep customers updated on the latest products in order to increase sales.
- Expand the customer base by upselling and cross-selling.
- Understand key customer individual needs and addressing these.
- Meet with managers in the organisation to plan strategically.
- Conduct business reviews using CRM programmes.
- Know your competition and strategies accordingly.
- A minimum of 3 years’ experience.
- Excellent interpersonal and communication skills.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focussed on customer satisfaction.
- A bachelor’s degree in Administration or related field.
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Manager, Customer Relationship Management
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