Customer Relationship Manager
6 days ago
**Job brief**:
Isolutions Consultancy Pte Ltd is looking for Customer Relationship Manager/s to build and retain relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image as well as to seek potential clients locally and overseas.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Ultimately, you’ll maintain strong relationships expecially our company’s clients to boost our brand and profits in the long-run.
**Responsibilities**:
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
**Requirements**:
- Proven experience as a Client Relationship Manager (experience can be from other industries)
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Excellent Problem-solving attitude
- Excellent communication skills (Chinese language is a must as most of the company's HNW clients are mandarin speaking)
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset
- BSc/BA in Business Administration or similar field OR years of experience in managing staffs
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