Customer Relations Officer

1 week ago


Singapore Inchcape Full time

As a member of the Inchcape team, you will play a key part in the success of our hugely diverse global business. We are a team of over 14,500 colleagues across more than 40 countries make up the global Inchcape team. We are always searching for talented and passionate people, with a can-do attitude, to join us and help power Inchcape’s growth.
Our business focuses on four key strategic objectives with our vision to be the ‘**World’s most trusted automotive distributor and retailer**’.
Working with some of the most prestigious brands in the market, and with our enhanced basic salaries and competitive pay plans, this move could be the best move in your career so far

**Responsibilities**:

- Work with all stakeholders to assist in maintaining high level of customer experience standards
- Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products and/or services
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel valued
- Provide excellent and consistent level of customer service
- Making sales or recommendations for products or services that may better suit client needs
- Key role involves performing outbound calls to existing customers to remind customers of their upcoming vehicle maintenance and invite customers to book their appointments early

**Job Requirements**
- Preferably with a Diploma in Commerce or relevant field
- At least 2 years of relevant experience as a customer care specialist in a Contact Centre or Tele-marketing environment
- Excellent customer services skills and pleasant telephone etiquette
- Possess strong accountability to high quality of service
- Possess strong communication skills
- Familiarity with Sales Force CRM / Digital transformation will be a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.



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