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Call Center Agent

3 weeks ago

Singapore JOBSTER PRIVATE LTD. Full time

1 Year Renewable Contract (Convertible to Perm)

Location: Ang Mo Kio

Time:
830am to 900pm (8.5 hours per shift, 42 hours a week)

4 Weekdays + 1 Weekend

OR

800am to 600pm (Monday to Friday, Monday to Thursday 8.5 hours staggered between 800am to 600pm)

800am to 1230pm (Saturday, once a month - 0.5 day - Weekday will be shortened if required to cover Saturday)

**min 1 year Customer Service, Customer Fronting or Hospitality Experience **.
- Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
- Able to provide mínimally 2 language support - English + Tamil, Malay or Mandarin.
- Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
- Basic computer skills and proficiency in typing are also important. ‌

**SECTION A:**:
The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.

**SECTION B: KEY RESPONSIBILITIES AND RESULTS**:
Answering incoming calls and making outbound calls to customers.

Provide Live-Chat support.

Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.

Ensuring accurate and complete documentation of customer interactions and transactions in the system.

Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.