Senior Manager, Bpo and Project Implementation

4 days ago


NorthEast Singapore DHL Supply Chain Full time

**About Us**
When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

**Responsibilities**
Project Management
- Lead the planning, support and execution of Service Logistics customer's migration strategy onto inhouse system for all new and existing customers; including managing the capacity planning and tools (migration factory) to maximize resource utilization for customer on-boarding
- Drive customer engagements to align customer processes and requirements against DHL standards and propose solutions to be validated with customers
- Manage the budget, scope and timelines for every single project
- Negotiate project implementation costing and manage project implementation costs tracking and allocation of costs to business owners.
- Provide regular updates on project implementation progress to senior management and sponsors to enable overall project progress monitoring.
- Ensure timely and effective communication to relevant stakeholders

Business Process Optimization and Process Improvement
- Support Business Development (BD) during the sales to delivery process by actively participating in the solution design phase
- Conduct fit-analysis on customer requirements against the OSM
- Facilitate solution design workshops to support the BD teams for new RFQ’s
- Help customer teams improve customer retention through deployment of best practices and innovations which improve service and EBIT
- Identify & drive innovations / new practices to stimulate growth
- Work with customer's teams to identify and deliver process improvement projects
- Ensure all functions (involved in selling, implementing and managing operations) follow and maintain standard practices
- Ensure consistent practices are defined and and aligned globally

Change Management
- Ensure consistent practices are rolled out across the entire Service Logistics network (warehousing, transport, call centers) as part of the Best In Class (BIC) program
- Raise non standards and manage change request that may come up during the implementation life cycle

**Requirements**:

- Degree in Supply Chain/Logistics Management or related discipline preferred
- Minimally 7 years of work experience
- Solid experience in managing and delivering regional projects
- Excellent understanding of the principles of supply chain management
- Experience in large multi-country organizations and matrix management
- Customer oriented and has excellent stakeholder management skills
- Excellent communication skills
- Strong project management skills and good financial knowledge
- Good problem solving skills
- Demonstrated the ability to execute change management
- Operations research skills such as scheduling and network modeling.
- Good analytical skills and relate large quantities of data
- Ability to work close together with other functional disciplines
- Willingness to travel

Job Reference: RO00377



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