Innovation and Project Implementation Manager
1 week ago
**About us**
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results everyday.
**Responsibilities**
- Responsible for the project management and success of each implementation. The range of projects varies from standard to highly complex/customized solutions.
- Identify opportunity for system enhancement.
- Handle support, change requests, incident management, and configuration.
- Manage implementation of new system for operation.
- Work with different stakeholders (customers, vendors and internal partners such as IT) in the project implementations on project onboarding.
- Ensure project implementation deadlines are met.
- Develop UAT for operation and induction to operation on system.
- Drive system usage and adoption of Verint Knowledge Management, Avaya Data Analytics, Real-Time Speech Analysis.
- Drive process improvements to improve productivity and client experience.
**Requirements**:
- Bachelor's Degree in any discipline
- At least 5 years of experience in delivery operations and 1 year in a customer-facing operations environment
- At least 3 years of experience in instructional material design and training documentation
- Strong technical writing skills, communication and presentation skills
- Able to perform and adapt well in a complex and fast-paced environment
- Able to manage stakeholder and escalation
- Awareness of the importance of data and key performance metrics
Job Reference: SINCO01413
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