Senior Manager, Bpo and Project Implementation

2 weeks ago

NorthEast Singapore DHL Full time

**About us**:
DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler - for our customers, our employees, our investors, and our society - we help make the world a better place.

Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions - from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to - the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.

**Responsibilities**:
STANDARDIZATION
- Ensure consistent practices are defined and and aligned globally
- Ensure all functions (involved in selling, implementing and managing operations) follow and maintain standard practices
- Support BD during the sales to delivery process by actively participating in the solution design phase
- Conduct fit-analysis on customer requirements against the OSM
- Work with customer teams to identify and deliver process improvement projects
- Help customer teams improve customer retention through deployment of best practices and innovations which improve service and EBIT
- Facilitate solution design workshops to support the BD teams for new RFQ’s
- Ensuring PBR (Proactive Business Reporting Tool) is and integrated part of the OSM
- Deploy Manhattan Active Pilot and all existing accounts in SeLECT from 2024 till 2028 (ie. Due Diligence and Implementation)

PROJECT IMPLEMENTATION
- Lead and drive projects
- Lead the planning, support and execution of the customer migration strategy onto SeLECT for all new and existing customers numbering over 42; including managing the capacity planning and tools (migration factory) to maximize resource utilization for customer on-boarding
- Drive customer engagements to align customer processes and requirements against DHL standards and propose solutions to be validated with customers
- Manage the budget, scope and timelines for every single project
- Provide regular updates on project implementation progress to senior management and sponsors to enable overall project progress monitoring.
- Negotiate project implementation costing and manage project implementation costs tracking and allocation of costs to business owners.
- Follow the DePICT method for project implementation
- Deploy Manhattan Active Pilot and all existing accounts in SeLECT from 2024 till 2028 (ie. Due Diligence and Implementation)

COMMUNICATION
- Ensure all stakeholders are aware on the changes within the OSM and development of SeLECT
- Effective communication on our OSM standards

CHANGE MANAGEMENT
- Ensure consistent practices are rolled out across the entire SL network (warehousing, transport, call centers) as part of the BIC program (Best In Class)
- Oversees the successful completion of new initiatives, solutions, and services

CONTINUOUS IMPROVEMENT
- Identify & drive innovations / new practices to stimulate growth
- Conduct process productivity assessment and proactively manage improvement plans

**Requirements**:
**To be successful in this role, we are looking for the following experience and competencies**:

- Min. 7 years of relevant experience
- Min. Degree in Supply Chain/Logistics Management or related discipline
- Solid experience in managing and delivering regional projects
- Excellent understanding of the principles of supply chain management
- Experience in large multi-country organizations and matrix management
- Customer oriented and has excellent stakeholder management skills
- Good financial knowledge and problem-solving skills
- Demonstrated the ability to execute change management
- Operations research skills such as scheduling and network modeling.
- Good analytical skills and relate large quantities of data

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