Client Service Manager

2 weeks ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high calibre professional to join our team as a **Client Service Manager.**

**Principal Responsibilities**

HSBC Global Trade and Receivables Finance is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

GTRF serves as a core service provider for Commercial (CMB) and Global Banking & Markets (GBM) clients.

The GTRF Client Service Manager (CSM) is a client-facing role and will deliver globally connected, excellent and market leading service to clients in line with GTRF CS global segmentation model. The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients. He/ she
- Delivers Singapore’s GTRF CS strategy and operating model, aligned with the global GTRF CS target operating model
- Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTRF service performance and increased clients’ usage of self-serve solutions
- Handle, own and resolve clients’ transactional queries, issues and complaints
- Coordinate with Transaction Services staff, BDMs, RMs and other internal/ external staff for service performance and issues
- Provide transactional trade advisory to assigned clients, Business Development Managers (BDMs) and Relationship Managers (RMs), and provide input to account planning

**Requirements**:
**Requirements**:

- Bachelors degree in business, related field
- Knowledge and experience in GTRF products/ processes and client service is essential
- High commitment to service excellence and client relationship management
- A passion for serving clients and managing people
- 5-10 years of experience in GTRF products/ processes and client service
- Strong interpersonal, influencing and communication skills
- Strong multi-tasking and problem solving skills
- Strong relationship-building skills
- CITF certification is highly desirable

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

  • Social Services Professional

    1 week ago

    Singapore beBeeCase Manager Full time

    Job DescriptionWe are seeking a dedicated and compassionate professional to join our team as a Social Worker. This role is perfect for individuals who are passionate about making a positive impact in the lives of others.About the RoleDeliver case management and counselling services to clients, providing them with support and guidance during challenging...

  • Client Service Associate, Singapore

    2 weeks ago

    Singapore Moody's Investors Service Full time

    We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the link between our product teams and customers, we build mutually...

  • Client Services Manager

    3 days ago

    Singapore Alchemy Global Talent Solutions Full time

    We are seeking a Global Relocation Client Services Manager to join our client, a global mobility and relocation services provider. **Responsibilities of the Global Relocation Client Services Manager**: - Full overall responsibility for client services for a dedicated client portfolio - Meeting with the client to discuss and document the performance of the...

  • Client Service Manager

    5 days ago

    Singapore Alchemy Global Talent Solutions Full time

    Our client, a global leading relocation services Company, is looking for a Client Services Manager to join their team in Singapore. The position will be responsible for maintaining ownership and accountability of initiations and service management on a daily basis. To manage the delivery of a wide range of services to client portfolio while also contributing...

  • Client Services Manager

    2 days ago

    Singapore PERSOLKELLY Singapore Full time

    **Responsibilities**: - Manage and lead the team in delivering high-quality services to clients - Develop and maintain strong relationships with clients and act as a point of contact for any service-related issues - Support clients in their digitalization roadmap, offering advice and solutions to improve their processes - Ensure that internal work processes...

  • Client Service Manager

    2 weeks ago

    Singapore DTCC Full time

    **Are you ready to explore a world of possibilities?** Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day. **Pay and Benefits**: -...

  • Client Services Manager

    1 day ago

    Singapore EASTSPRING INVESTMENTS (SINGAPORE) LIMITED Full time

    **KEY ACCOUNTABILITIES The role of Client services manager will be to support the Institutional and Intermediary sales teams across International distribution and to be responsible for the coordination, production and delivery of the following: 1. Client Take on, transition & termination 2. Delivery of Investment Solutions 3. Client Reporting...

  • Client Services Manager

    5 days ago

    Singapore SWIFT TECHNICAL (SINGAPORE) PTE. LTD. Full time

    RESPONSIBILITIES - The Client Service Manager (CSM) is responsible for the management and sales for specifically assigned clients. - The CSM’s responsibility for the current/new client base, is to leverage existing service lines & continue to penetrate all possible service lines to develop net new GP growth. - The CSM is responsible for developing trusted...

  • Manager, Client Service

    2 weeks ago

    Singapore The Bank of New York Mellon Corporation Full time

    Manage a small client service team who are responsible for providing quality client experience on a daily basis. - Timely resolution of service quality issues and implement preventive measures. - Maintains familiarity with industry best practices and handle a small portfolio of Australia and Singapore clients. - Coordinate and manage the daily operations of...

  • Client Services Manager

    2 weeks ago

    Singapore THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED Full time

    **Principal Responsibilities** - Accountable for delivering Client Service excellence domestically/regionally/globally, effectively managing any risks and issues - Accountable for managing a portfolio of Commercial Banking/Global Banking customers who bank with HSBC regionally/globally - Accountable to retain revenue as well as achieve incremental revenues...