Manager, Client Service

4 days ago

Singapore The Bank of New York Mellon Corporation Full time

Manage a small client service team who are responsible for providing quality client experience on a daily basis.
- Timely resolution of service quality issues and implement preventive measures.
- Maintains familiarity with industry best practices and handle a small portfolio of Australia and Singapore clients.
- Coordinate and manage the daily operations of the client service team. Monitors work metrics and standards. Resolves team issues as required.
- Handle escalations from the client service team and resolves complex or non-routine client issues or inquiries when needed.
- Maintains excellent working relationships with internal teams and identify root causes/area of improvements when resolving client issues.
- Manages and execute internal initiatives designed to improve the client experience.
- Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Responsible for the achievement of team goals and objectives, talent management and supervision of team members.

**Requirements**:

- Bachelor’s degree or the equivalent combination of education and experience is required. 5-8 years of total work experience with at least 2 years of management experience preferred. Experience in an operational area and/or client services preferred.
- Excellent customer focus, stakeholders management and relationship management skills.
- Possess excellent interpersonal skills and positive attitude.

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

  • Social Services Professional

    2 days ago

    Singapore beBeeCase Manager Full time

    Job DescriptionWe are seeking a dedicated and compassionate professional to join our team as a Social Worker. This role is perfect for individuals who are passionate about making a positive impact in the lives of others.About the RoleDeliver case management and counselling services to clients, providing them with support and guidance during challenging...

  • Client Services Specialist

    1 week ago

    Singapore Moody's Investors Service Full time

    **Customer & External Relations**: - Responsible for providing superior customer service as the point of contact across a range of research and data products, ensuring all clients perceive Moody's to be the provider of choice. - Resolve client issues, complete specific client requests, and advance product requests to the appropriate Service Specialist or...

  • Client Services Executive

    2 weeks ago

    Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:Client Services Executive **Reports to**: MD, Singapore & Indochina **Location**: Singapore **Responsibilities** - Oversee and perform full spectrum of payroll process to ensure accurate, timely and compliant delivery for clients - Ensure accuracy prior to processing of payroll, by conducting quality assurance within...

  • Client Service Associate, Singapore

    6 days ago

    Singapore Moody's Investors Service Full time

    We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the link between our product teams and customers, we build mutually...

  • Associate - Client Service Specialist

    1 week ago

    Singapore Moody's Investors Service Full time

    Moody’s Analytics helps capital markets and risk management professionals worldwide respond to an evolving marketplace with confidence. The company offers unique tools and best practices for measuring and managing risk through expertise and experience in credit analysis, economic research and financial risk management. The Customer Service team drives...

  • Client Services Manager

    1 week ago

    Singapore uSMART Securities (Singapore) Pte. Ltd. Full time

    To be effective in the role, **You will**: l Manage and lead the Client Services team and maintain a high standard of customer satisfaction and manage day to day running of the team and implement procedures and process to ensure service quality and KPIs l Drive and develop innovation and digitalization projects to better enhance our customer service...

  • Client Service Manager

    2 weeks ago

    Singapore Standard Chartered Full time

    **JOB SUMMARY** - To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries complains, and other service-related issues based on the client tiering model. - Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and...

  • Client Service Manager

    1 week ago

    Singapore Standard Chartered Full time

    Job ID: 35520 Location: Singapore, SG Area of interest: Operations Job type: Regular Employee Work style: Hybrid Working Opening date: 28 Jul 2025 **JOB SUMMARY** - Primary point of contact for Portfolio of Premier Corporate Clients for professional advice, enquiries, complaints, resolving of discrepancies and transaction errors - Provide the highest...

  • Client Service Manager

    5 days ago

    Singapore DTCC Full time

    **Are you ready to explore a world of possibilities?** Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day. **Pay and Benefits**: -...

  • Client Services Manager

    7 days ago

    Singapore THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED Full time

    **Principal Responsibilities** - Accountable for delivering Client Service excellence domestically/regionally/globally, effectively managing any risks and issues - Accountable for managing a portfolio of Commercial Banking/Global Banking customers who bank with HSBC regionally/globally - Accountable to retain revenue as well as achieve incremental revenues...