Manager, Client Service

1 week ago


Singapore The Bank of New York Mellon Corporation Full time

Manage a small client service team who are responsible for providing quality client experience on a daily basis.
- Timely resolution of service quality issues and implement preventive measures.
- Maintains familiarity with industry best practices and handle a small portfolio of Australia and Singapore clients.
- Coordinate and manage the daily operations of the client service team. Monitors work metrics and standards. Resolves team issues as required.
- Handle escalations from the client service team and resolves complex or non-routine client issues or inquiries when needed.
- Maintains excellent working relationships with internal teams and identify root causes/area of improvements when resolving client issues.
- Manages and execute internal initiatives designed to improve the client experience.
- Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Responsible for the achievement of team goals and objectives, talent management and supervision of team members.

**Requirements**:

- Bachelor’s degree or the equivalent combination of education and experience is required. 5-8 years of total work experience with at least 2 years of management experience preferred. Experience in an operational area and/or client services preferred.
- Excellent customer focus, stakeholders management and relationship management skills.
- Possess excellent interpersonal skills and positive attitude.

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.



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