Associate - Client Service Specialist

1 week ago

Singapore Moody's Investors Service Full time

Moody’s Analytics helps capital markets and risk management professionals worldwide respond to an evolving marketplace with confidence. The company offers unique tools and best practices for measuring and managing risk through expertise and experience in credit analysis, economic research and financial risk management.
The Customer Service team drives engagement through insightful interactions with our clients. We generate value and confidence in our products and solutions ensuring high levels or retention and satisfaction. Through relationships we bring the voice of the customer to the centre of MA’s business strategies. We strive to be the model of collaboration and partnership with our colleagues and we create an environment that engages and inspires individuals.

You will also ensure our products and technology are used effectively and appropriately to add value to our clients’ businesses.
You will gain excellent direct exposure to customers whilst maintaining a hands-on relationship with the underlying software.

**Key Responsibilities**:

- Acquire and maintain in-depth knowledge about Moody's Analytics software products and the environments and platforms they run on.
- Accurately troubleshoot and investigate complex technical issues, responding to client demands in a courteous, professional, accurate and timely manner.
- Take ownership of issues, liaising directly with senior-level customer personnel
- Drive problems to successful resolution, coordinating the activities of Moody’s internal teams as necessary
- Provide in-depth education and assistance on product features, functionality and the product technical architecture.
- Identify, capture, and channel client feedback on product features, functionality and the product technical architecture to the Product Managers.
- Develop excellent working relationships and partner with colleagues within Client Service and in the broader organization
- Participate in internal projects
- Must be educated to degree (or equivalent) in Computer Science, Engineering or similar discipline
- Interested in developing a career in Finance
- Basic understanding of Postgres Databases (admin and use)
- Basic understanding of Cloud Environments
- A strong client focused orientation with the drive and enthusiasm required to achieve results and assume customer satisfaction.
- Good interpersonal skills and the ability to build strong professional relationships at all levels, with both internal and external parties.
- Excellent written and verbal communication skills
- Ability to work autonomously with some supervision, yet integrate appropriately with the team and other areas within Moody’s
- Highly organized, efficient and able to work to tight deadlines in a high pressure environment
- Fluency in Mandarin and English is essential
- For those based in Tokyo, JPLT N2 and above is advantageous.

Sales OU

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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