Client Service Associate

2 weeks ago


Singapore beBeeClientService Full time $80,000 - $120,000

Job Title: Client Service Associate

About the Role

The Client Service Associate plays a vital role in ensuring seamless customer interactions. This position is responsible for processing orders efficiently and accurately, providing timely updates to customers.

Main Responsibilities
  • Order Fulfillment: Process customer orders promptly and accurately, adhering to established schedules and procedures.
  • Customer Liaison: Communicate with customers regarding order or shipment issues, resolving queries in a professional manner.
  • Operational Support: Investigate incidents, identify areas for improvement, and provide recommendations for enhanced service delivery.
  • Cycle Counting and Inventory Management: Conduct regular cycle counts, reconcile stock discrepancies, and maintain accurate inventory records for customer WMS systems.
  • Reporting and Compliance: Compile monthly KPI reports, ensuring accuracy and timeliness of billing documents.
Requirements

To succeed as a Client Service Associate, you must possess strong customer service skills, teamwork orientation, product knowledge, and proficiency in MS Office applications.



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