
Client Service Associate
2 weeks ago
Job Title: Client Service Associate
About the RoleThe Client Service Associate plays a vital role in ensuring seamless customer interactions. This position is responsible for processing orders efficiently and accurately, providing timely updates to customers.
Main Responsibilities- Order Fulfillment: Process customer orders promptly and accurately, adhering to established schedules and procedures.
- Customer Liaison: Communicate with customers regarding order or shipment issues, resolving queries in a professional manner.
- Operational Support: Investigate incidents, identify areas for improvement, and provide recommendations for enhanced service delivery.
- Cycle Counting and Inventory Management: Conduct regular cycle counts, reconcile stock discrepancies, and maintain accurate inventory records for customer WMS systems.
- Reporting and Compliance: Compile monthly KPI reports, ensuring accuracy and timeliness of billing documents.
To succeed as a Client Service Associate, you must possess strong customer service skills, teamwork orientation, product knowledge, and proficiency in MS Office applications.
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Client Service Associate, Singapore
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