
Client Service Associate
2 weeks ago
Client Service Associate
Role Overview:
We are seeking a highly skilled Client Service Associate to join our team. This is an exciting opportunity for an individual who is passionate about delivering exceptional client service and has a strong background in cash handling, customer service, and communication skills.
Key Responsibilities:
- Ensure accurate and efficient transaction processing
- Manage branch operational risk and ensure controls are in place
- Resolve client complaints/feedbacks/issues and manage client service expectations
- Activate, educate & direct clients to utilise digital/self-service terminal channels
- Generate new sales opportunities through referral
Requirements:
To be successful in this role, you will require:
- Diploma, Higher NITEC or equivalent
- Good verbal and written communication skills
- At least 1 year of experience in banking
- Cash handling experience
- Operational risk management
- Compliance
- Communication skills
- Cash management
- Banking
- Finance
What We Offer:
- A competitive salary
- Benefits to support your mental, physical, financial and social wellbeing
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills
Join Our Team:
If you are a motivated and results-driven individual with a passion for delivering exceptional client service, we would love to hear from you.
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