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Client Service Associate, Singapore

2 weeks ago

Singapore Moody's Investors Service Full time

We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the link between our product teams and customers, we build mutually engaging relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and team-oriented people, we let our passion drive our business forward.

This role will provide excellent platform to an individual keen to start their journey in Financial Services.

**What's the role?**

The Client Service associate is responsible for providing superior Customer Service as the first point of contact for Moody's Analytics’ customers across a wide range of products. Our group supports the Credit Research & Risk Measurement suite within the diverse Moody’s Analytics product offering.
- Provide superior customer service at all times supporting the value proposition as the provider of choice for credit risk solutions.
- Connect with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner.
- Identify sales and up-sell opportunities for the business.
- Understand and provide constructive feedback on the client experience to the business.
- Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.
- Answer client questions, resolve issues and complete specific client requests.
- Identify product issues; triage, resolve and/or raise for resolution.
- Facilitate interaction between Moody's Analytics clients and Moody's analysts or economists.
- Support new product launches and new business initiatives including training, marketing activities, feedback to the business etc.
- Strong customer orientation and an eagerness to excel and join a multifaceted, fast growing team.
- Outstanding communication and critical thinking skills.
- Experience in a customer service role or contact center would be useful but not crucial.
- Exposure to financial industry, banking and/or financial markets would be a plus, but not required.

Sales OU (SALES OU)

LI-JT1

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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