Client Service Manager

2 weeks ago

Singapore DTCC Full time

**Are you ready to explore a world of possibilities?**

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.

**Pay and Benefits**:

- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Retirement benefits
- Paid Time Off and other leave of absence

**About this Opportunity**

As part of the DTCC Client Support team, the Client Service Manager (CSM) role works directly with assigned clients to understand issues and provide detailed solutions and service strategies. The CSM coordinates with the broader Client Support, Product and technology teams as an advocate for the clients and ensuring high service levels for these clients are maintained. The CSM partners with the Relationship Managers and Client Support teams to ensure voices of clients are provided back internally and that regular service reviews are conducted with the client to present metrics associated with the GTR services and that they are tracked and managed accordingly. The CSM provides an escalation path for the client to the relevant areas at DTCC (Client Support, Connectivity, Product, UAT, Billing etc).

The CSM will add value proactively by understanding the client's regional reporting activities and acts as a coordination point for these clients for all their detailed GTR reporting requirements. The CSM will also be aware of global projects and changes that would impact the clients locally and provide feedback to Product team from client's perspective. The CSM will also partner with Client Support and Product Management teams to enhance client's reporting performance metrics through data analysis and understanding client's submission behavior.

The CSM is also expected to actively participate and contribute to the Case Management Squad (CMS) as a squad member as part of the Enterprise Agile way of working, to help achieve Objectives Key Results (OKRs) set out by the Tribe Leader. This involves monitoring the Kanban dashboard, ensuring all CMS cases escalated to Level 2 support for APAC jurisdictions are analyzed on a timely basis. The squad also works closely with the various teams to help get CMS cases resolved as soon as possible.

Expectations include ability to build rapport and develop relationships with both internal and external partners in order to understand clients' issues and accurately represent these to the relevant internal parties. The role also leverages these relationships to proactively understand clients' OTC derivatives reporting and middle office infrastructure and workflows to better provide resolutions to clients.

**What You'll Do**
- Identify, establish and pro-actively manage client relationships with key contacts, promotes MyDTCC to client, educating client in utilizing DTCC products and enhance DTCC client service experience.
- Act as the client’s primary point of contact for Client Support squads and accountable for the prioritization, escalation and eventual resolution of all issues that arise during a project and/or compliance life cycle
- Accountable for analyzing, tracking and communicating client queries related to DTCC Product functionalities, transmission, submission and reporting requirements.
- Conduct regular client meetings to review their open issues and other DTCC Product related project or compliance commitment.
- Provide feedback in periodic cross-functional project team meetings to ensure project strategy and operational risk are reviewed and addressed.
- Ability to collaborate with regional & global stakeholders, DTCC learning and Marketing to promote awareness of client requirements and expectations.
- Identify and implement solutions based on feedback and recommendations from Client Service representative’s meetings with client with focuses on operations effectiveness.
- Establish and improve working methodology with product & product delivery management in prioritizing client’s defects and issue management.
- Lead and be responsible for client issues prioritization and communications with global stakeholders and external clients.
- Drive and lead communication of changes that have come about as a result of regulatory & industry activity.
- Establish a client service satisfactory methodology to assess and improve client satisfaction rate with DTCC Product Services.
- Successfully manage multiple technical relationships and projects simultaneously.
- Contributes to activities related to audits and risk management, and business continuity as needed.
- Assists management on routine product development in functional system testing as needed.
- Assist with other miscellaneous duties as requested by the management.
- Ensures strict adherence to procedures and critical time f

  • Client Services Officer

    2 days ago

    Singapore NEWAY TRAVEL SERVICE PTE. LTD. Full time

    Role / Job Description - Corresponding with Clients - Assisting with Clients' requests including but not limited to: - Application of visa - Booking of tickets (flights/attractions) - Providing travel advice - Arranging of transportation **Requirements**: - Able to work shift hours - Able to work on weekends/public holidays - Able to work overtime - As...

  • Client Services Manager

    5 days ago

    Singapore Alchemy Global Talent Solutions Full time

    We are seeking a Global Relocation Client Services Manager to join our client, a global mobility and relocation services provider. **Responsibilities of the Global Relocation Client Services Manager**: - Full overall responsibility for client services for a dedicated client portfolio - Meeting with the client to discuss and document the performance of the...

  • Client Service Manager

    7 days ago

    Singapore Alchemy Global Talent Solutions Full time

    Our client, a global leading relocation services Company, is looking for a Client Services Manager to join their team in Singapore. The position will be responsible for maintaining ownership and accountability of initiations and service management on a daily basis. To manage the delivery of a wide range of services to client portfolio while also contributing...

  • Client Services Manager

    4 days ago

    Singapore PERSOLKELLY Singapore Full time

    **Responsibilities**: - Manage and lead the team in delivering high-quality services to clients - Develop and maintain strong relationships with clients and act as a point of contact for any service-related issues - Support clients in their digitalization roadmap, offering advice and solutions to improve their processes - Ensure that internal work processes...

  • Manager, Client Service

    2 weeks ago

    Singapore BNY Mellon Full time

    Overview Manage a small client service team who are responsible for providing quality client experience on a daily basis. Timely resolution of service quality issues and implement preventive measures. Maintains familiarity with industry best practices and handle a small portfolio of Australia and Singapore clients. Coordinate and manage the daily...

  • Client Services Manager

    3 days ago

    Singapore EASTSPRING INVESTMENTS (SINGAPORE) LIMITED Full time

    **KEY ACCOUNTABILITIES The role of Client services manager will be to support the Institutional and Intermediary sales teams across International distribution and to be responsible for the coordination, production and delivery of the following: 1. Client Take on, transition & termination 2. Delivery of Investment Solutions 3. Client Reporting...

  • Client Service Manager

    2 weeks ago

    Singapore TMF SINGAPORE H PTE. LTD. Full time

    Roles & ResponsibilitiesPURPOSE OF THE ROLEClient Service Manager is accountable for the overall delivery of the global client contracts and isrequired to maintain a portfolio of clients and manage the global client contracts. Client ServiceManager will be required to protect and if and where possible support growth of contractedrevenues, monitor performance...

  • Client Service Manager

    2 weeks ago

    Singapore TMF SINGAPORE H PTE. LTD. Full time

    Roles & ResponsibilitiesPURPOSE OF THE ROLEClient Service Manager is accountable for the overall delivery of the global client contracts and isrequired to maintain a portfolio of clients and manage the global client contracts. Client ServiceManager will be required to protect and if and where possible support growth of contractedrevenues, monitor performance...

  • Manager, Client Service

    2 weeks ago

    Singapore The Bank of New York Mellon Corporation Full time

    Manage a small client service team who are responsible for providing quality client experience on a daily basis. - Timely resolution of service quality issues and implement preventive measures. - Maintains familiarity with industry best practices and handle a small portfolio of Australia and Singapore clients. - Coordinate and manage the daily operations of...

  • Client Services Manager

    7 days ago

    Singapore SWIFT TECHNICAL (SINGAPORE) PTE. LTD. Full time

    RESPONSIBILITIES - The Client Service Manager (CSM) is responsible for the management and sales for specifically assigned clients. - The CSM’s responsibility for the current/new client base, is to leverage existing service lines & continue to penetrate all possible service lines to develop net new GP growth. - The CSM is responsible for developing trusted...

  • Client Service Manager

    6 days ago

    Singapore VELOCITY ENERGY PTE. LTD. Full time

    Client Service Manager - #SGUnited Traineeships Programme 1. Role Description: This position reports to the company management and interfaces with clients and other co-workers. This position is responsible to ensure clients get high-quality service while the company’s sales goals are supported. 2. Specific Responsibilities: - Work alongside with the...

  • Client Service Manager

    2 days ago

    Singapore KINGFISHER RECRUITMENT (SINGAPORE) PTE. LTD. Full time

    Our client is leading the forefront of online securities brokerage, and is looking onboard a **Client Service Manager. **If you are looking for an organization to put in full use of your communications and interpersonal skills, in an environment with a positive, Dynamic, vibrant culture, this is the place for you! **Responsbilities**: - Manage and lead the...

  • Client Service Manager

    1 week ago

    Singapore Syfe Pte. Ltd. Full time

    Syfe is one of the fastest growing digital investment platforms in APAC. We provide a holistic investment solution for retail users - from passively managed wealth portfolios which are personalized and diversified using proprietary algorithms to active trading of single stock securities. Our mission is to enable sophisticated investing at a low cost. In...

  • Client Service Manager

    2 weeks ago

    Singapore Aon Corporation Full time

    Client Service Manager **Client Service Manager** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients...

  • Client Services Manager

    7 days ago

    Singapore Cielo Full time

    **Company Description** Are you ready to accelerate your career? Join Cielo as a **Client Services Manager! **A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We...

  • Client Services Manager

    7 days ago

    Singapore SERVICEDOTT PTE. LTD. Full time

    **Position Description**: The Client Services Manager acts as a primary business contact between the client and the company. The CSM builds and maintains business relationship to encourage new and repeated business opportunities. The CSM is expected to meet the client’s need and communicate it and ensure the completion of it. **Responsibilities**: -...

  • Client Servicing Manager

    2 weeks ago

    Singapore RANDSTAD PTE. LIMITED Full time

    Roles & Responsibilitiesabout the companyAs a leading online lending firm, they are now looking to expand their team of client servicing manager.about the jobAchieve monthly loan disbursement targets by managing and nurturing existing client relationships. Cultivate positive, enduring relationships within existing client organisations Proactively monitor...

  • Client Services Manager

    6 hours ago

    Singapore ENTERPRISE PROMOTION CENTRES PTE LTD Full time

    Client Services Manager supports the Client Services Director in various event management phases: pre-event planning, actual event execution & post-event management, and gain competency in running daily association management operation. Job description - Managing and interacting with various stakeholders including the client organisations’ board of...

  • Client Services Manager

    2 weeks ago

    Singapore 360 Treasury Systems Full time

    Singapore **Your responsibilities**: - Provide excellent service for existing and new customers - Manage, solve and escalate all incoming requests from clients - Ensure a smooth onboarding for new clients to the system - Build and maintain relationships with key client contacts - Conduct user system trainings (interactive and remote) - Maintain, document,...

  • Client Services Manager

    2 weeks ago

    Singapore GLOBAL FINANCIAL CONSULTANTS PTE. LTD. Full time

    Global Financial Consultants (GFC) is one of Singapore’s most venerable and longest established wealth management and financial advisory businesses. Based in the heart of the financial district of Singapore, GFC is focused on providing a tailored and client-centric approach to help safeguard our clients’ financial future whilst guiding them on the path...