
Client Services Manager
4 days ago
Onboarding of new clients and develop working relationships with existing as well as potential clients;
- Lead and develop a team of sales representatives or customer care specialists;
- Promote the company’s products/services addressing or predicting clients’ objectives;
- Generating sales or service reports for clients and senior management;
- Prepare sales contracts ensuring adherence to law-established rules and guidelines;
- Manage records of sales, revenue, invoices etc;
- Provide trustworthy feedback and after-sale;
- Conduct customer service presentations and workshops;
- Developing surveys and obtaining client information;
- Offering advice to clients on products or services;
- Provide clients with high quality service;
- Manage reporting and tracking of meaningful data align with company’s goals;
- Ensure continual improvement to the process improvements for client management;
- Responsible for project management including working with inter-departments to ensure timely completion of tasks and activities of projects;
- Coach and train internal teams for client management matters.Job Requirements
- Degree/diploma in Business Management, Logistics, Biomedical, Biotechnology or related field would be advantageous;
- Experience in managing client and partner relationship;
- Preferably 3 years of relevant experience in client account management;
- Ability to communicate and influence stakeholders(internal/external) at all levels;
- Experience in delivering client-focused solutions according to clients’ needs;
- Proficient in communications including written and verbal;
- A responsible problem-solver with critical thinking;
- Proven leadership record in team management.
Not Specified
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