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Client Relationship Manager

2 weeks ago


Singapore BIPO Service Shanghai Limited Full time

**JOB DESCRIPTION**

**Role**:Client Relationship Manager (Food & Beverage)

**Reports to**: MD, Singapore & Indochina

**Location**: Singapore

**Responsibilities**
- Serving as the main point of contact between clients and employees; elevate client feedback

to the relevant departments
- Develop relationships with clients and key personnel; learn their needs and develop plans to

meet these needs
- Regularly checking in on clients to ensure they are satisfied with BIPO; address any concerns

or issues a client may have and work with Account Managers or Management to resolve them
- Present client with a contract and set any terms as agreed upon by both the company and

client
- Research competitors and learn how to stay ahead of the competition to bring in new clients

and retain existing clients
- Collaborate closely with other departments to build strategies that ensure they satisfy clients

with the company’s product or service
- Proactively build strategies to ensure customer adoption and engagement whilst also using

feedback to identify opportunities for growth

**Technical Skills and Competencies**
- Ability to network and build relationships
- Existing experience within F&B operations, partnership engagement, and/or account

management is required
- Advanced customer service skills to remain personable with clients to build relationships and

establish yourself as a reliable source for the client to turn to with any questions or concerns
- Extensive account management, sales or implementation experience in a SaaS organization
- Tertiary qualifications in a related field
- Extensive internal and external strategic relationship management experience
- Good time management and prioritization skill

**Useful links**

**Asia Pacific - Americas - Europe - Middle East & Africa
**About BIPO**

At BIPO, our passion for technology and innovation empowers businesses across the globe with

increased efficiency and convenience.

Our enterprise-ready **HR Management System** **(HRMS) **platform automates HR processes, simplifies

workflows, and delivers actionable insights to build the best Employee Experience. Complemented by

our **payroll outsourcing solutions** and **global PEO services, **we support businesses to manage

today’s global workforce.

We are better connected to support your payroll and people solutions needs through a global network

of 27+ offices, four R&D centers, and business partners across 100+ countries.***

**Our products & services**
- HR Management System (HRMS)
- Global Payroll and HR outsourcing
- Professional Employer Organisation (PEO)

**Asia Pacific - Americas - Europe - Middle East & Africa