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Client Relationship Manager
2 weeks ago
**JOB DESCRIPTION**
**Role**:Client Relationship Manager (Food & Beverage)
**Reports to**: MD, Singapore & Indochina
**Location**: Singapore
**Responsibilities**
- Serving as the main point of contact between clients and employees; elevate client feedback
to the relevant departments
- Develop relationships with clients and key personnel; learn their needs and develop plans to
meet these needs
- Regularly checking in on clients to ensure they are satisfied with BIPO; address any concerns
or issues a client may have and work with Account Managers or Management to resolve them
- Present client with a contract and set any terms as agreed upon by both the company and
client
- Research competitors and learn how to stay ahead of the competition to bring in new clients
and retain existing clients
- Collaborate closely with other departments to build strategies that ensure they satisfy clients
with the company’s product or service
- Proactively build strategies to ensure customer adoption and engagement whilst also using
feedback to identify opportunities for growth
**Technical Skills and Competencies**
- Ability to network and build relationships
- Existing experience within F&B operations, partnership engagement, and/or account
management is required
- Advanced customer service skills to remain personable with clients to build relationships and
establish yourself as a reliable source for the client to turn to with any questions or concerns
- Extensive account management, sales or implementation experience in a SaaS organization
- Tertiary qualifications in a related field
- Extensive internal and external strategic relationship management experience
- Good time management and prioritization skill
**Useful links**
**Asia Pacific - Americas - Europe - Middle East & Africa
**About BIPO**
At BIPO, our passion for technology and innovation empowers businesses across the globe with
increased efficiency and convenience.
Our enterprise-ready **HR Management System** **(HRMS) **platform automates HR processes, simplifies
workflows, and delivers actionable insights to build the best Employee Experience. Complemented by
our **payroll outsourcing solutions** and **global PEO services, **we support businesses to manage
today’s global workforce.
We are better connected to support your payroll and people solutions needs through a global network
of 27+ offices, four R&D centers, and business partners across 100+ countries.***
**Our products & services**
- HR Management System (HRMS)
- Global Payroll and HR outsourcing
- Professional Employer Organisation (PEO)
**Asia Pacific - Americas - Europe - Middle East & Africa