Client Relationship Manager

3 weeks ago

Singapore MHC Medical Network Pte Ltd Full time

As a key member of the Client Relationship team, you will be responsible for managing a portfolio of corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage stakeholders effectively.

Key Responsibilities:

  • Manage and maintain a portfolio of clients with a focus on client satisfaction and retention.

  • Serve as the main point of contact for inquiries from clients, insurers, and brokers.

  • Drive high client retention through proactive relationship management and service delivery.

  • Attend and support meetings with clients, insurers, or brokers depending on the engagement channel.

  • Host regular engagement sessions (weekly, monthly, quarterly) with key stakeholders, including:

  • Scheduling and facilitating meetings

  • Preparing and presenting SLA reports (claims, contact centre metrics, panel utilization)

  • Taking and distributing meeting minutes

  • Driving actionable follow-ups and relationship strengthening

  • Collaborate with internal departments to resolve client issues and ensure timely service recovery.

  • Support relationship management for new business opportunities, including pre-sales engagement and onboarding of new clients.

  • Strengthen relationships with existing clients and actively identify upsell and referral opportunities.

  • Prepare client documentation including quotations, service agreements, and renewal packages.

  • Support audit and due diligence processes initiated by clients or insurers, working closely with internal stakeholders.

  • Maintain accurate records and data related to clients and insurers.

  • Generate and deliver monthly and ad-hoc reports for clients and insurers.

  • Provide general administrative support such as document sorting, filing, and data entry.

  • Follow up on accounts receivables with clients and insurers as needed.

Job Requirements:

  • Minimum of 5 years of relevant experience in client servicing, insurance, or related fields.

  • Prior experience in Employee Benefits or Corporate Solutions is highly preferred.

  • Strong ability to meet tight deadlines and work effectively across cross-functional teams.

  • Excellent verbal and written communication skills in English.

  • Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

  • Demonstrated ability to manage conflict, resolve issues, and build strong relationships.

  • Comfortable working in a fast-paced, dynamic environment and adapting to evolving client and business needs.

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