Client Relationship Manager

1 day ago

Singapore HMI Managed Healthcare Full time

Talent Acquisition | HR Business Partner | HR Operations

As a key member of the Client Relationship team, you will be responsible for managing a portfolio of corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage stakeholders effectively.

Key Responsibilities

  • Manage and maintain a portfolio of clients with a focus on client satisfaction and retention.
  • Serve as the main point of contact for inquiries from clients, insurers, and brokers.
  • Drive high client retention through proactive relationship management and service delivery.
  • Attend and support meetings with clients, insurers, or brokers depending on the engagement channel.
  • Host regular engagement sessions (weekly, monthly, quarterly) with key stakeholders, including:
    • Scheduling and facilitating meetings
    • Preparing and presenting SLA reports (claims, contact centre metrics, panel utilization)
    • Taking and distributing meeting minutes
    • Driving actionable follow-ups and relationship strengthening
  • Collaborate with internal departments to resolve client issues and ensure timely service recovery.
  • Support relationship management for new business opportunities, including pre-sales engagement and onboarding of new clients.
  • Strengthen relationships with existing clients and actively identify upsell and referral opportunities.
  • Prepare client documentation including quotations, service agreements, and renewal packages.
  • Support audit and due diligence processes initiated by clients or insurers, working closely with internal stakeholders.
  • Maintain accurate records and data related to clients and insurers.
  • Generate and deliver monthly and ad-hoc reports for clients and insurers.
  • Provide general administrative support such as document sorting, filing, and data entry.
  • Follow up on accounts receivables with clients and insurers as needed.

Job Requirements

  • Minimum of 5 years of relevant experience in client servicing, insurance, or related fields.
  • Prior experience in Employee Benefits or Corporate Solutions is highly preferred.
  • Strong ability to meet tight deadlines and work effectively across cross-functional teams.
  • Excellent verbal and written communication skills in English.
  • Proficient in Microsoft Office tools, particularly Excel and PowerPoint.
  • Demonstrated ability to manage conflict, resolve issues, and build strong relationships.
  • Comfortable working in a fast-paced, dynamic environment and adapting to evolving client and business needs.
#J-18808-Ljbffr

  • Client Relationship Manager

    2 weeks ago

    Singapore beBeeCustomerRelationship Full time $80,000 - $120,000

    Job Title: Client Relationship ManagerWe are seeking a highly skilled and experienced Client Relationship Manager to join our team. This role is responsible for managing client relationships, identifying business opportunities, and driving growth.About the RoleManage client relationships across various regions, ensuring high levels of satisfaction and...

  • Client Relationship Manager

    1 week ago

    Singapore beBeeRelationship Full time $80,000 - $120,000

    Job Title: Client Relationship ManagerWe are seeking a highly skilled and experienced Client Relationship Manager to lead our client engagements. This is an exceptional opportunity for someone who is passionate about building strong relationships with clients and driving business growth.

  • Client Relationship Manager

    7 days ago

    Singapore beBeeSkillset Full time

    Job Title: Client Relationship Manager Eco Strategies is seeking a skilled and results-driven Client Relationship Manager to join our team. This role will be responsible for fostering strong relationships with clients, identifying business opportunities, and driving revenue growth. Build and maintain strong relationships with existing clients,...

  • Client Relationship Manager

    1 week ago

    Singapore FYYA Full time

    We’re searching for a **Client Relationship Manager** to be the bridge between clients and our solutions. **Responsibilities** - Build and maintain long-term relationships with clients - Act as the main point of contact for inquiries, support and feedback - Understand client needs and recommend solutions that add value - Track account performance and...

  • Client Relationship Manager

    1 week ago

    Singapore TRITON AI CONSULTING PTE. LTD. Full time

    **Responsibilities**: - Provides consulting and private client services to the firm's existing customer base. - Embarks on a proactive relationship management to strengthen and deepen relationship with existing clients, hence building a strong foundation for customer growth. - Understands clients' personal and corporate needs, and recommend suitable and...

  • Client Relationship Manager

    2 weeks ago

    Singapore MHC Medical Network Pte Ltd Full time

    As a key member of the Client Relationship team, you will be responsible for managing a portfolio of corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage...

  • Client Relationship Manager

    5 days ago

    Singapore beBeeCustomerService Full time $4,000 - $6,000

    Client Relationship ManagerAn exciting opportunity has arisen for a highly motivated and organized individual to join our Client Success Team as a Client Relationship Manager. This role is ideal for an Accounting, Business or Commerce graduate who is eager to learn about the Accounting and Commerce industry.In this position, you will be responsible for...

  • Client Relationship Manager

    7 days ago

    Singapore JWEN MARKETING PTE. LTD. Full time

    Roles & Responsibilities Job Title: Client Relationship Manager Location: Central Job Scope: Client Services / Wealth Management Type: Full-time Position Overview: We are looking for a skilled and service-oriented Client Relationship Manager to join our team. In this role, you will be responsible for building, maintaining, and strengthening long-term...

  • Client Relationship Manager

    2 weeks ago

    Singapore HMI Managed Healthcare Full time

    Talent Acquisition | HR Business Partner | HR Operations As a key member of the Client Relationship team, you will be responsible for managing a portfolio of corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong...

  • Client Relationship Manager

    3 days ago

    Singapore beBeeRelationship Full time $30,000 - $40,000

    We are seeking a professional with exceptional relationship-building skills to manage client relationships and provide administrative support in a dynamic environment.Key Responsibilities:Develop and maintain strong relationships with existing clientsIdentify and pursue new business opportunities through partnerships and sponsorshipsCoordinate the collection...