Client Services Manager

7 days ago


Singapore THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED Full time

**Principal Responsibilities**
- Accountable for delivering Client Service excellence domestically/regionally/globally, effectively managing any risks and issues
- Accountable for managing a portfolio of Commercial Banking/Global Banking customers who bank with HSBC regionally/globally
- Accountable to retain revenue as well as achieve incremental revenues from existing portfolio of customers; Cross selling GLCM products and providing superior service support for all GLCM solutions
- Manages relationship with internal stakeholders including Relationship Managers, Sales, Product, Implementation and various other product partners
- Resolves global/regional/domestic Client Service issues and challenges as the final escalation point; identify and introduce service improvements to improve the overall client experience
- Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
- Analyse clients’ activities and processes in order to provide advice and improvements client’s business processes through new products and services.
- Generate referrals for other Global Businesses, e.g. CMB, Private Banking, GBM, RBWM, as appropriate
- Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
- Help Team Head to manage a team of Account Managers in implementing the Client Service proposition.
- Deliver the end-to-end client fulfilment model and ensure this is enhanced with internal initiatives and customer feedback
- Deliver service in compliance with group and regulatory requirements

**Requirements**:

- Bachelor’s degree in business, banking or in a related field
- Minimum of 8 years working in a transaction banking equivalent role or managing Wholesale client relationships
- In-depth knowledge of industry standards related to all Cash Management products and services
- Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering and Sanctions
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Ability to understand a client’s business and the fundamentals of running a business
- Ability to interact with customers at all levels (junior to c-suite)
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent time management, planning and organisation skills
- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
- Strong analytical, critical thinking, problem-solving skills
- Strong leadership and team motivational skills
- Proven ability to deliver creative and flexible customer solutions



  • Singapore beBeeCase Manager Full time

    Job DescriptionWe are seeking a dedicated and compassionate professional to join our team as a Social Worker. This role is perfect for individuals who are passionate about making a positive impact in the lives of others.About the RoleDeliver case management and counselling services to clients, providing them with support and guidance during challenging...


  • Singapore MUFG Investor Services Full time

    Company Description Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing. We’re in 14...


  • Singapore Stafflink Services Full time

    Job Description Company transport pick up from Woodlands, Yishun, Ang Mo Kio, Sengkang, Pasir Ris, and Tampines Excellent training will be provided and great career development opportunities Our client is one of the largest healthcare services groups in Asia. They provide world-class distribution, digital and commercial services to support the growing...


  • Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

    Play an advisory role on client engagements - Where necessary, help structure and present recommendations to senior leadership for approval - As appropriate, play an active role in new client acquisition and new business presentations. - Drive the discussion and development of quarterly & annual business review for key brands. - Provide methodological...

  • Client Service

    4 days ago


    Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    Client Relationship - Takes ownership of a number of pre-defined clients - Liaises with internal departments to ensure the requests are carried through respecting deadlines - Follows up on incidents & tickets - Escalate issues to Manager when appropriate Quality Assurance - Ensures quality of the execution of client orders - Applies checking procedures and...


  • Singapore Relation Insurance Services Full time

    Client Service Specialist - Commercial Lines As a Client Service Specialist at Relation Insurance, you will be responsible for carrying out all administrative tasks related to


  • Singapore FISHER CLINICAL SERVICES PTE. LTD. Full time

    At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through...


  • Singapore PRIVATE CLIENT SERVICES BY MERCER PTE. LTD. Full time

    **Key Responsibilities**: - Responsible for conducting annual reviews and policy servicing of existing policies with HNW clients by collaborating with the private bankers to review and analyse in-force policies. - Drive revenue flows by developing strategies to create cross-sell and up-sell opportunities with current book of PCS’s clients to achieve both...


  • Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

    The Director - Client Services role is responsible for Client interaction and management, consultative sales, managing a core sales team to break into new clients. Bringing in new business in the area Nityo specialize. Engaging with business segments and partners to ensure opportunities are identified and targeted. Drafting Program Plan, Resource Plan and...


  • Singapore uSMART Securities (Singapore) Pte. Ltd. Full time

    To be effective in the role, **You will**: l Manage and lead the Client Services team and maintain a high standard of customer satisfaction and manage day to day running of the team and implement procedures and process to ensure service quality and KPIs l Drive and develop innovation and digitalization projects to better enhance our customer service...