Client Services Manager

3 days ago

Singapore THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED Full time

**Principal Responsibilities**
- Accountable for delivering Client Service excellence domestically/regionally/globally, effectively managing any risks and issues
- Accountable for managing a portfolio of Commercial Banking/Global Banking customers who bank with HSBC regionally/globally
- Accountable to retain revenue as well as achieve incremental revenues from existing portfolio of customers; Cross selling GLCM products and providing superior service support for all GLCM solutions
- Manages relationship with internal stakeholders including Relationship Managers, Sales, Product, Implementation and various other product partners
- Resolves global/regional/domestic Client Service issues and challenges as the final escalation point; identify and introduce service improvements to improve the overall client experience
- Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
- Analyse clients’ activities and processes in order to provide advice and improvements client’s business processes through new products and services.
- Generate referrals for other Global Businesses, e.g. CMB, Private Banking, GBM, RBWM, as appropriate
- Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
- Help Team Head to manage a team of Account Managers in implementing the Client Service proposition.
- Deliver the end-to-end client fulfilment model and ensure this is enhanced with internal initiatives and customer feedback
- Deliver service in compliance with group and regulatory requirements

**Requirements**:

- Bachelor’s degree in business, banking or in a related field
- Minimum of 8 years working in a transaction banking equivalent role or managing Wholesale client relationships
- In-depth knowledge of industry standards related to all Cash Management products and services
- Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering and Sanctions
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Ability to understand a client’s business and the fundamentals of running a business
- Ability to interact with customers at all levels (junior to c-suite)
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent time management, planning and organisation skills
- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
- Strong analytical, critical thinking, problem-solving skills
- Strong leadership and team motivational skills
- Proven ability to deliver creative and flexible customer solutions

  • Director, Client Management and Client Servicing

    2 weeks ago

    Singapore MUFG Investor Services Full time

    Full-time Office Location: Singapore Rank: Director Employment Type: Permanent Full Time **Company Description**: Experience something Brilliantly **Different**with a career with MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global...

  • Director - Client Service Management

    1 week ago

    Singapore MUFG Investor Services Full time

    Company Description Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing. We’re in 14...

  • Director of Strategic Partnerships

    1 week ago

    Singapore beBee Client Full time $120,000 - $150,000

    Job OverviewInnovid is a leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure and optimize ad-supported experiences that people love. With a focus on innovation, intelligence and independence, it leads the industry in providing transparent scalable solutions for CTV digital linear and social channels.This...

  • Client Service Manager

    1 week ago

    Singapore Standard Chartered Full time

    **JOB SUMMARY** - To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries complains, and other service-related issues based on the client tiering model. - Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and...

  • Client Services Manager

    2 weeks ago

    Singapore LABGISTICS ASIA PTE. LTD. Full time

    Onboarding of new clients and develop working relationships with existing as well as potential clients; - Lead and develop a team of sales representatives or customer care specialists; - Promote the company’s products/services addressing or predicting clients’ objectives; - Generating sales or service reports for clients and senior management; - Prepare...

  • Client Service Manager

    1 week ago

    Singapore beBeeClient Full time $40,000 - $70,000

    Job Title: Client Service ManagerWe are seeking a skilled professional to handle client relationships and ensure seamless service delivery.The ideal candidate will be responsible for delivering exceptional client service, resolving inquiries in a timely manner, and providing regular business reports to management and clients.Key Requirements:Diploma in any...

  • Client Service Manager

    21 hours ago

    Singapore DTCC Full time

    **Are you ready to explore a world of possibilities?** Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day. **Pay and Benefits**: -...

  • Client Service Manager

    2 weeks ago

    Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & Responsibilities JOB SUMMARY • Primary point of contact for Portfolio of Premier Corporate Clients for professional advice, enquiries, complaints, resolving of discrepancies and transaction errors • Provide the highest standard of client service in response to client enquiries and complaints, so as to create improved and lasting relationship...

  • Client Service Support

    4 weeks ago

    Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesClient Service Support· Attending to clients's enquiries, issues, requests, complaints and etc via emails and phone· Proactive in following up with clients and internal teams until closure of tickets· Tickets to be raised for resolution, follow up, or actions to be taken by different teams internally· Ad hoc job requests...

  • Client Service Executive

    2 weeks ago

    Singapore SYN GLOBAL SERVICES PTE. LTD. Full time

    Scope of work and responsibilities - Point of contact and liaising with our clients - Provide one-stop service experience and ensure all needs are met - Accompany clients to relevant agencies when necessary - Liaising and collection of all documentations and information relevant from clients and vendors - Provide client service support to the Marketing...