Current jobs related to Client Services Manager - Singapore - EASTSPRING INVESTMENTS (SINGAPORE) LIMITED

  • Director, Client Management and Client Servicing

    2 weeks ago

    Singapore MUFG Investor Services Full time

    Full-time Office Location: Singapore Rank: Director Employment Type: Permanent Full Time **Company Description**: Experience something Brilliantly **Different**with a career with MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global...

  • Director - Client Service Management

    1 week ago

    Singapore MUFG Investor Services Full time

    Company Description Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing. We’re in 14...

  • Director of Strategic Partnerships

    1 week ago

    Singapore beBee Client Full time $120,000 - $150,000

    Job OverviewInnovid is a leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure and optimize ad-supported experiences that people love. With a focus on innovation, intelligence and independence, it leads the industry in providing transparent scalable solutions for CTV digital linear and social channels.This...

  • Client Service Manager

    1 week ago

    Singapore Standard Chartered Full time

    **JOB SUMMARY** - To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries complains, and other service-related issues based on the client tiering model. - Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and...

  • Client Services Manager

    2 weeks ago

    Singapore LABGISTICS ASIA PTE. LTD. Full time

    Onboarding of new clients and develop working relationships with existing as well as potential clients; - Lead and develop a team of sales representatives or customer care specialists; - Promote the company’s products/services addressing or predicting clients’ objectives; - Generating sales or service reports for clients and senior management; - Prepare...

  • Client Service Manager

    2 weeks ago

    Singapore Standard Chartered Full time

    Job ID: 31797 Location: Singapore, SG Area of interest: Operations Job type: Regular Employee Work style: Hybrid Working Opening date: 19 Jun 2025 **JOB SUMMARY** - Primary point of contact for Portfolio of Premier Corporate Clients for professional advice, enquiries, complaints, resolving of discrepancies and transaction errors - Provide the highest...

  • Client Service Manager

    2 weeks ago

    Singapore Standard Chartered Full time

    Job ID: 39111 Location: Singapore, SG Area of interest: Operations Job type: Regular Employee Work style: Hybrid Working Opening date: 11 Sept 2025 **JOB SUMMARY** - Primary point of contact for Portfolio of Premier Corporate Clients for professional advice, enquiries, complaints, resolving of discrepancies and transaction errors - Provide the highest...

  • Client Service Manager

    1 week ago

    Singapore beBeeClient Full time $40,000 - $70,000

    Job Title: Client Service ManagerWe are seeking a skilled professional to handle client relationships and ensure seamless service delivery.The ideal candidate will be responsible for delivering exceptional client service, resolving inquiries in a timely manner, and providing regular business reports to management and clients.Key Requirements:Diploma in any...

  • Client Service Manager

    2 weeks ago

    Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & Responsibilities JOB SUMMARY • Primary point of contact for Portfolio of Premier Corporate Clients for professional advice, enquiries, complaints, resolving of discrepancies and transaction errors • Provide the highest standard of client service in response to client enquiries and complaints, so as to create improved and lasting relationship...

  • Client Service Support

    3 weeks ago

    Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesClient Service Support· Attending to clients's enquiries, issues, requests, complaints and etc via emails and phone· Proactive in following up with clients and internal teams until closure of tickets· Tickets to be raised for resolution, follow up, or actions to be taken by different teams internally· Ad hoc job requests...

Client Services Manager

2 weeks ago

Singapore EASTSPRING INVESTMENTS (SINGAPORE) LIMITED Full time

**KEY ACCOUNTABILITIES
The role of Client services manager will be to support the Institutional and Intermediary sales teams across International distribution and to be responsible for the coordination, production and delivery of the following:
1. Client Take on, transition & termination

2. Delivery of Investment Solutions

3. Client Reporting Governance

4. Maintenance and update of Legal documents

5. Client Queries and meetings

6. Others

The Client Service Manager will work closely and coordinate with internal stakeholders in the delivery of client related services and queries.

**Client Take On, Transition & Termination**
- Prepare documentation for Product Approval Committee - PAC
- Co-ordinate the Review of Investment Management agreements / distribution agreements / rebate letters including negotiating the T&C, amongst all the internal stakeholders.
- Co-ordinating with Transition Management team to ensure smooth onboarding, transition or termination requests.
- Perform the necessary AML/KYC screening for client onboarding & ongoing client due diligence.

**Delivery of Investment Solution**
- Work with the internal stakeholders to deliver investment solutions to Clients.

**Client Reporting Governance**
- Monitor and track the delivery of client reports as per agreed schedule with clients.
- Assist with client’s adhoc and regular due diligence requests.
- Understand client’s requirements for new / changes in reports and discuss / work with internal stakeholders to identify and implement a solution.

**Legal Documentation**
- Responsible to maintain and update the legal agreements with Institutional & Intermediary clients
- Liaise directly with clients to update/amend legal documentation (e.g. Distribution Agreements, Investment Management Agreements, Fee letters, Operating Memorandum, Service Level Agreements, etc)

**Client Queries and meetings**

Manage client queries related but not limited to:

- Explanation of portfolio performance
- Changes to investment guidelines
- Portfolio breaches
- Trade-related activities
- Documentation
- Benchmarks
- Management / Performance Fees
- Regulatory e.g. MIFID, FATCA
- Plan and prepare for regular client meetings

**Others**
- Participate in projects / initiatives.
- Establish / Maintain procedure manuals / policies Review fund documentation where necessary

**EXPERIENCE / QUALIFICATIONS**
- 5 to 10 years of relevant experience, in supporting an institutional and intermediary client services role, either at an asset manager or a top tier bank
- Good knowledge of the asset management industry and the operating business model of an asset manager highly desirable
- CMFAS license
- Deep understanding of financial products and funds management industry
- Excellent presentation skills
- Strong business level communication skills both written and verbal including report writing skills
- Strong time management and prioritisation skills
- Confident in making decisions autonomously and taking initiative
- Strong project management skills and experience
- Proven track record for delivering results as part of a dynamic team structure
- Ability to work well under pressure
- Accuracy and attention to detail including delivering reports and documentation to a very high standard
- At ease to interact with external and internal stakeholders, including senior management, consultants, service providers, investment and sales teams, in a multi-cultural environment.
- Strong team player, but needs to be able to work autonomously on projects and deliverables around and of varying seniority
- Be independent and resourceful in other words, a self-starter