Client Services Manager

3 days ago


Singapore SWIFT TECHNICAL (SINGAPORE) PTE. LTD. Full time

RESPONSIBILITIES
- The Client Service Manager (CSM) is responsible for the management and sales for specifically assigned clients.
- The CSM’s responsibility for the current/new client base, is to leverage existing service lines & continue to penetrate all possible service lines to develop net new GP growth.
- The CSM is responsible for developing trusted advisor relationships with key line managers, stakeholders, and executive sponsors.
- Accountability for obtaining client work orders / new authorizations with the responsibility to execute compliantly and within agreed commercial acceptability.
- Drive overall delivery ensuring all SLA's are met, T&C’s are executed properly and liaise between the client and internal teams to ensure delivery of our services according to clients' needs.
- Understanding the client’s upcoming strategies and objectives to ensure sales and delivery models remain aligned.
- Communicating internally with all Functions to ensure accuracy, pricing models are adhered to and monitor consistency/compliance overall.
- Meets assigned targets for profitable sales volume.
- Proactively leads a joint company strategic account planning session.
- Proactively assess, clarifies and validate (VFE) customers’ needs on an ongoing basis.
- Liaise with service line SMEs and make joint introductions to Clients to maximize service offerings.
- The CSM will ensure Company is fully aligned with our Client, building a long-lasting strategic partnership. Focusing is on growing the account through new opportunities,

market share gain and new service offerings, while achieving excellence in Client satisfaction.
- The CSM will support the Recruitment Function to maximize fill ratios and Business Development to leverage lead generation.
- Additional responsibilities to maintain the general health of the account will involve working with Finance to monitor margins, and ensure debt collection and fulfillment of all commercial terms to prevent GP ‘leakage’.

ESSENTIAL
- Experience leading strategic projects
- Experience working in ATS and CRM systems
- Microsoft skills, in particular, Word, PowerPoint & Excel
- Develop, foster, and maintain strong client relationships
- Excellent time management skills
- Problem-solving and analytical thinking
- Must be able to identify new opportunities and ‘bring-in-business’
- Travel 50% within the region may be required, to client locations
- Ability to demonstrate client relationship skills, analyze opportunities, qualify potential service lines and scope
- Ability to foster teamwork when working cross-functionally
- Sales-focused, service orientated



  • Singapore beBeeCase Manager Full time

    Job DescriptionWe are seeking a dedicated and compassionate professional to join our team as a Social Worker. This role is perfect for individuals who are passionate about making a positive impact in the lives of others.About the RoleDeliver case management and counselling services to clients, providing them with support and guidance during challenging...


  • Singapore Stafflink Services Full time

    Job Description Company transport pick up from Woodlands, Yishun, Ang Mo Kio, Sengkang, Pasir Ris, and Tampines Excellent training will be provided and great career development opportunities Our client is one of the largest healthcare services groups in Asia. They provide world-class distribution, digital and commercial services to support the growing...


  • Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

    Play an advisory role on client engagements - Where necessary, help structure and present recommendations to senior leadership for approval - As appropriate, play an active role in new client acquisition and new business presentations. - Drive the discussion and development of quarterly & annual business review for key brands. - Provide methodological...

  • Customer Service

    4 days ago


    Singapore MLS LOGISTIC SERVICES PTE. LTD. Full time

    This role mainly responsible for all operational activities in relation to the client and customer accounts. Being the focal point of contact internally and externally for all account related matters and managing a team customer service; providing guidance and support to ensure quality service is being provided to the customers and key clients. Job...

  • Client Service

    4 days ago


    Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    **Detailed functions**: **Client Relationship** - Acts as a link with the clients and the providers - Takes ownership of a number of pre-defined clients - Receives all clients services and change requests and ensures timely dispatch to the relevant departments - Liaises with internal departments to ensure the requests are carried through respecting...

  • Client Service

    1 week ago


    Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    Client Relationship - Takes ownership of a number of pre-defined clients - Liaises with internal departments to ensure the requests are carried through respecting deadlines - Follows up on incidents & tickets - Escalate issues to Manager when appropriate Quality Assurance - Ensures quality of the execution of client orders - Applies checking procedures and...


  • Singapore Relation Insurance Services Full time

    Client Service Specialist - Commercial Lines As a Client Service Specialist at Relation Insurance, you will be responsible for carrying out all administrative tasks related to


  • Singapore Alchemy Global Talent Solutions Full time

    We are seeking a Global Relocation Client Services Manager to join our client, a global mobility and relocation services provider. **Responsibilities of the Global Relocation Client Services Manager**: - Full overall responsibility for client services for a dedicated client portfolio - Meeting with the client to discuss and document the performance of the...


  • Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

    The Director - Client Services role is responsible for Client interaction and management, consultative sales, managing a core sales team to break into new clients. Bringing in new business in the area Nityo specialize. Engaging with business segments and partners to ensure opportunities are identified and targeted. Drafting Program Plan, Resource Plan and...


  • Singapore uSMART Securities (Singapore) Pte. Ltd. Full time

    To be effective in the role, **You will**: l Manage and lead the Client Services team and maintain a high standard of customer satisfaction and manage day to day running of the team and implement procedures and process to ensure service quality and KPIs l Drive and develop innovation and digitalization projects to better enhance our customer service...