Client Service Specialist

3 days ago

Singapore Stafflink Services Full time

Job Description

Company transport pick up from Woodlands, Yishun, Ang Mo Kio, Sengkang, Pasir Ris, and Tampines
Excellent training will be provided and great career development opportunities

Our client is one of the largest healthcare services groups in Asia. They provide world-class distribution, digital and commercial services to support the growing healthcare needs in this region.

As a Client Service Specialist, you'll be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. Will lead new customer integration by coordinating internally with cross-functional teams and externally with business partners. Assisting the Client Service Manager, you shall manage the day-to-day inventory coordination in high volume, fast-paced healthcare distribution while ensuring compliance with established procedures.

**Responsibilities**:
Develop and foster strong relationship with key account
Serve as the key liaison person between client and internal departments on request and issue resolution
Take ownership of key account's new program implementation.
Engage in initiative and project discussion
Lead and monitor implementation progress
Manage, monitor, and control stockholding
Prepare stockholding and indent reports for monthly reviews
Support monthly KPI metrics and perform root cause analysis to improve metrics and performance, timely submission of internal and external reporting, as well as, present operational KPI
Manage replenishment and inbound inventory in line with the forecast or indent, commercial, and stock holding requirements
Review materials forecast and execute supply plan, analyses key planning parameters, to achieve a balance between inventory and forecast
Analyze forecast variance and identify strategies to improve the forecasting process to minimize the variance
Analyze the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan
Establish appropriate safely stock level meeting required service levels
Drives continuous improvement initiatives to meet inventory goals
Reviews slow moving items, block inventories according to excess and obsolescence policy
Effectively use ERP system to manage high number of material SKUs
Review work processes and initiate process improvement plans

**Requirements**:
Degree in Business/ Operation Management/ Supply Chain Management/ Industrial Engineer or related discipline
Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry
Strong analytical, problem-solving, communication, and process mapping skills
Working knowledge of SAP system and proficient in Microsoft Office tools and related software

**HOW TO APPLY**:
Job Type
Permanent Full Time

Working Hours
Mon - Fri, 8:30am - 5:30pm
Salary
From S$2,800.00 to S$3,500.00
Location
East
Classification
Logistics / Supply Chain

**EA Personnel**: Sherri Yang Hui Shan

**EA Personnel Reg. No.**: R22106683

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