Associate, Client Manager

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

We are currently seeking a high calibre professional to join our team as an **Associate, Client Manager - Wholesale.**

**Principal Responsibilities**
- The Wholesale Client Services (WCS) team is responsible for managing the execution of client related service events through the full life-cycle of a client’s relationship with HSBC Singapore, for both Global Banking and Commercial Banking lines of business
- The service events cover initial in country and/or cross border client onboarding, new entity and product onboarding, ongoing client servicing and maintenance, periodic reviews, and client/account exits
- In performing this role, the WCS client manager delivers value to coverage Relationship Managers and product sales and deal teams (including HSS, CF, and AMG) by acting as an enabler in establishing client relationships, ensuring continuing client relationships, and allowing the overall client profile to be profitable
- The WCS client manager also provides value to the Bank by protecting it from engaging in relationships with clients outside of its reputational risk and financial crime risk profile, and in ensuring that it does not maintain continuing relationships with clients whose reputational risk and financial crime risk profile changes over time to a level unacceptable to HSBC
- The WCS client manager also provides value to teams that perform the downstream service request processing by ensuring that the requests are complete and accurate, that non-value requests do not proceed, and that there is no flow-back to WCS from those teams for rework. In performing this function, the WCS client manager is a key influencer in the efficiency of HSBC’s operations

Requirements
- Familiar with AML/KYC requirements
- Thorough understanding of legal structures of various client types including financial institutions, corporate organisations, funds, SPVs, trusts, etc.
- Solid and proven relevant work experience (supporting Relationship Managers, Sales, or working in an operational middle office or client facing support function, focusing on fund managers, hedge funds, and complex products) within the banking / financial services industry
- Strong business and working knowledge of the onboarding process and the banking products and services that are offered; Strong knowledge of regulatory requirements
- Commercially aware - understands the drivers behind onboarding requirements and the value to the bank of what is being requested and uses this knowledge to proactively manage work prioritisation, enabling the team to align and deliver on their goals
- Excellent client service skills (minimum 7 years of service in a client-facing role)
- Results focused - driving customer outcomes based on knowledge of the clients’ needs and expertise of the onboarding process
- Strong organisation skills and ability to multi-task to manage a large number of activities at any one time; ability to internalise processes and manage complexity
- Effective communicator with ability to build strong relationships with RMs, RM Associates, and clients to provide guidance on end-to-end activities
- Gravitas and experience to drive the required outcomes in any given situation, engaging with product partners, RMs, clients, and other internal stakeholders to achieve completion and monetise the onboarding pipeline

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.