Associate, Client Order Management

Description

About this role

About the Team

Having at least 5years proven experience, the COM Associate will be expected to undertake a wide range of functions including order and query management, onboarding, exception management and client support in the digital space. In placing emphasis on risk and quality control, the Associate will chip in to strengthening COM’s Client Service Excellence Role standards offering, through challenging and volunteering solutions. In addition to providing flexible support, contribution to projects will also be expected.

About the Role

Impact
- Able to meet deadlines, functioning optimally and prioritising multiple tasks simultaneously in a multifaceted environment.
- Able to work independently on assigned tasks and assume additional responsibilities with mínimal guidance.
- Demonstrate excellent attention to detail, results are accurate and competently prepared.
- Demonstrate a desire to develop skills, working with your team and manager to expand your expertise.
- You are confident in volunteering solutions, provide guidance to less experienced team members.

Expertise
- Deliver a superior client experience via query management and onboarding for clients, consultants and third party administrators.
- Possess a positive ‘get the job done’ demeanor, displaying a flexible approach to a constantly evolving environment.
- Thrive in a culture of excellence, innovation, communication and accountability, where all members of the team are motivated to go above and beyond, think globally and creatively
- Actively supply to the success of projects implemented within the team.
- Understand end to end client support processes with the ability to analyze trends in queries to help constantly improve service and client results

Influence
- Able to exercise sound judgment and facing off with partners at all levels
- Serve as a contact for clients / agents for communication of investment instructions
- Demonstrated analytical ability, stratgic thinking and judgment in dealing with clients
- Ability to interact confidently with internal partners
- Ability to enlist the support and expertise of others within the team as needed
- Ability to initiate changes with external and internal team members

Accountability
- Understand, operate within and adhere to internal team and BLK policies/ procedures.
- Demonstrate that processes are followed accurately, methodical and conscientious approach to tasks.
- Understand and be able to articulate the risks associated with responsibilities, suggest approaches to mitigate risk. Raise issues as appropriate at the earliest opportunity.
- Demonstrate the ability to balance client needs with BLK’s policies and operational procedures whilst managing expectation of clients
- Take responsibility for completing work, seek ways to improve processes/system
- Have a personal commitment to get the job done, take pride in what you do and how you perform.

Experience
- BS/BA in business, finance, accounting, economics, or related field.
- At least 5 years of professional experience after graduation and/or equivalent experience in a related field
- Fluent in English and Mandarin
- Possess time management and prioritisation skills.
- Attention to detail.
- Highly proficient on industry standard software (e.g. Microsoft Office)
- Previous experience in query handling and client servicing a distinct advantage
- Understands and seeks to embody BLK’s values
- An investment professional with a strong understanding of investment management operations and your role within BLK's business
- Able to provide and receive feedback constructively
- Flexible and open to accepting new challenges
- Able to work effectively with cross functional teams with diverse approaches and thinking styles.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement