User Experience Operation Lead

1 week ago

Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

1. Lead the user operation team, analyze the product function problems from the user's perspective, and coordinate with the R&D side to deal with bugs and major incidents.
2. Responsible for the team to report problems without missing, improve the speed of reporting problems, and continuously optimize the process of reporting problems; need to work with CN team to establish cooperation with related parties, coordinate and promote all parties to quickly investigate and solve in the problem handling, responsible for the problem-solving rate and problem frequency reduction
3. Dig and analyze users' demands for product features, and coordinate with the product side to promote the implementation of the demands.
4. Responsible for the improvement of the team's user voice collection ability, able to lead the team to extract high-quality user insights and provide user-side insights support for product optimization
5. Drive long-term issues, experience problems, and analysis and implementation of high-value user requirements.
6. Lead the team to collaborate with UISC-CN to retrace and summarize information on long-term problems and experience problems, expose process optimization points, and cooperate with external teams to reduce the frequency of such problems, increase the speed of resolution and reduce the number of customer complaints.
7. Optimize operation SOP within the group, improve operation efficiency and bug-solving ability, precipitate operation methodology, and cultivate team backbone.
8. Responsible for team BC quantity reduction, operation process, and standardization coverage, team growth, and member stability
9. Responsible for or participate in user operation projects, and cooperate with overseas multi-region teams to land important projects. Serve for project-related index achievement

**Qualifications**:
1. Proficiency in English listening, speaking, reading, and writing
2. Bachelor's degree or above, 5 years or more experience in internet user experience operation/customer service operation/customer service center management, 2 years or more experience in team management
3. Excellent product judgment, analysis, and summarization ability
4. Solid Internet operation management experience and methodology precipitation; familiar with overseas social media is preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Lead Designer

    2 days ago

    Singapore SP User Experience Centre Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from SP User Experience Centre Company Description Formed in 2014, User Experience Centre (UXC) is a dynamic, multidisciplinary team within Singapore Polytechnic (SP) dedicated to driving innovation through user-centric design. Since 2010, UXC has been resolving...

  • User Experience Lead

    7 days ago

    Singapore beBeeExperience Full time $120,000 - $150,000

    Job Description:The role of User Experience Lead is a critical position within our organization. This individual will be responsible for overseeing the design and development of products to ensure they meet the needs of our users.We are seeking a seasoned UX professional with a strong background in user research, usability testing, and design principles. The...

  • User Experience Lead

    10 hours ago

    Singapore beBeeExperience Full time $90,000 - $118,000

    Drive Exceptional Client ValueWe deliver innovative economic insights through our digital platform, challenging conventional views and partnering for client success.Covering Global MarketsWe support banks, financial markets, commodity markets, and real estate sectors with comprehensive coverage and analysis.A Fresh PerspectiveOur economists originate unique...

  • User Experience Lead

    7 days ago

    Singapore SECTION PTE. LTD. Full time

    **UX Lead**: Full-Time - Singapore **The Agency**: In a world where technology is constantly evolving, the definition of our ‘digital creative agency’ is always in motion. That’s why we have an unwavering focus - combining human-centric thinking with the best technology has to offer. In everything we do, our honest goal is to leave things better than...

  • User Experience Designer Lead

    6 days ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Zenith Infotech (S) is a Tech Recruitment firm with 27 years of history in Singapore, We supporting placement of ICT consultants to our clients from the government and corporate sectors. Currenlty we are looking out for **User Experience Designer Lead **with 4 to 5 years of related experience. Consultant has to be comfotable with 12 months contract period,...

  • Lead User Experience Designer

    4 days ago

    Singapore beBeeDesign Full time

    The role is to lead the design strategy for digital platforms, creating seamless, user-centered experiences for global customers.Oversee a distributed design team, driving innovation, quality, and efficiency while balancing customer needs with business priorities.This includes defining and executing the UX vision and strategy in alignment with business goals...

  • Global User Experience Manager

    3 days ago

    Singapore beBeeOperations Full time $80,000 - $120,000

    Senior Operations LeadAbout the Role:We are seeking a seasoned Senior Operations Lead to lead our remote support team in managing global user feedback and complaints. This position is based in Singapore.Key Responsibilities:Manage an overseas BPO team to deliver high-quality support for external users and internal stakeholders in the livestreaming...

  • User Experience Operation Specialist

    2 weeks ago

    Singapore TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices, including Mountain View, Seattle Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. Why Join Us At TikTok, our people are humble, intelligent,...

  • Head of User Experience

    2 days ago

    Singapore CAG REGIONAL SINGAPORE PTE. LTD. Full time

    **About Us**: MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia. **What We Offer**: You will be entitled to a competitive...

  • Lead User Experience Designer

    3 days ago

    Singapore beBeeDesigner Full time

    UX Design RoleAbout the Company:We are a technology firm focused on innovative solutions that enhance user experiences.Role Summary:We are seeking a creative and detail-oriented UX Designer to design and develop functional, visually appealing, and user-centric digital interfaces.Responsibilities:Develop design artifacts such as screen-level wireframes,...