User Experience Management Lead

5 days ago

Singapore beBeeUser Full time $80,000 - $120,000

Job Title: User Experience Management Lead

About the Role

This position is based in Singapore and is responsible for leading a remote support team to manage global user feedback and complaints.

Key Responsibilities:
  • Lead and manage an overseas BPO team to deliver high-quality support for both external users and internal stakeholders in the livestreaming business.
  • Develop and optimize SOPs for handling user inquiries and concerns.
  • Collaborate with cross-functional teams to drive process improvements and ensure seamless customer experience.
  • Analyze user feedback and develop strategies to enhance user satisfaction and loyalty.
Requirements

To be successful in this role, you will need:

  • Strong leadership and management skills with the ability to motivate and guide a remote team.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with stakeholders.
  • Proven ability to analyze complex data and develop effective solutions.
  • Experience working in a fast-paced, dynamic environment with multiple priorities.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a talented and diverse team.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.

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