User Experience Operations Analyst

4 days ago

Singapore TikTok Pte. Ltd. Full time

Responsibilities

About the team The Global E-commerce Operations Events team collaborate on strategic e-commerce promotion projects within the search ecosystem, covering core marketing milestones such as Ramadan, Black Friday, Shopping Festival, and Payday Sales. Based on trend analysis to decode real-time hot search data, and work in tandem with campaign planners, major promotion stakeholders, and industry teams to design and execute targeted campaign recommendation strategies.

This enhances the incremental GMV (Gross Merchandise Volume) contribution from search scenarios while fostering user awareness of the "search-shopping" behavior chain. Project execution spans two core search touchpoints: 1 Comprehensive search; 2 TikTok Mall Search. Responsibilities:

  • Responsible for the user experience product operation of TikTok Global E-commerce in search, establishing measurement standards and review mechanisms for user experience, and continuously promoting the improvement of user experience. 2. Responsible for formulating executable SOPs (Standard Operating Procedures) based on current strategies, training, and collaborating with local teams to complete the evaluation of search experience-related strategies. 3. Participate in project early planning, work with product and business teams across various ends to conceive functions and experiences, and provide high-quality user experience solutions for the business.

  • Possess a high level of sensitivity to data changes of product function points and core business focus areas, be able to flexibly measure the overall experience level of the product, and put forward improvement suggestions. 5. Insight into and analysis of design trends, identify the motivations and needs of target users, and ensure efficient development, implementation, and timely review and accumulation of solutions.

Qualifications

Minimum Qualifications:

  • Bachelor's degree or above, with 3 years or more of relevant work experience; proficiency in English and Mandarin as a working language to communicate with stakeholders who are based in mandarin-speaking markets, and a good understanding of e-commerce businesses.
  • Strong pressure resistance, clear logic, willingness to analyze the essence of events, proficiency in solving problems systematically, strong affinity, excellent communication and collaboration skills, and good at driving cross-departmental cooperation to achieve goals.
  • Possess excellent data analysis capabilities, and be proficient in reasonably attributing causes through fluctuating data.
  • Capable of independently undertaking experience project management and solution design, with innovative thinking to achieve breakthroughs in user experience.

Preferred Qualification:

  • Candidates with work experience in user experience, operations, or product management are preferred.

  • Senior Operations Business Analyst

    1 week ago

    Singapore Shopee Full time

    Senior Operations Business Analyst - User Experience, Regional Operations Join to apply for the Senior Operations Business Analyst - User Experience, Regional Operations role at Shopee Senior Operations Business Analyst - User Experience, Regional Operations Join to apply for the Senior Operations Business Analyst - User Experience, Regional Operations role...

  • User Experience Strategist

    1 week ago

    Singapore beBeeService Full time $120,000 - $160,000

    Service Design ExpertWe are seeking an experienced Service Design Expert to lead the creation of holistic user-centered service experiences by aligning people, processes, technology, and touchpoints. The ideal candidate will have a deep understanding of user needs and be able to design services that are intuitive, efficient, and deliver value to both users...

  • User Service Operations Strategy Analyst, Platform Trust

    1 week ago

    Singapore TikTok Full time

    Overview User Service Operations Strategy Analyst, Platform Trust & Experience (TikTok LIVE) leads identification and resolution of operational problems impacting business metrics and customer experience. Responsible for collaborating with product and operations teams to optimize service processes and SOPs, and to drive cost-effective, scalable support for...

  • User Experience Operations Analyst

    1 week ago

    Singapore TikTok Full time

    User Experience Operations Analyst - Global E-commerce - Recommendation Responsibilities Responsible for the user experience product operation of TikTok Global E-commerce in recommendation, establishing measurement standards and review mechanisms for user experience, and continuously promoting the improvement of user experience. Responsible for formulating...

  • User Experience Operations Analyst

    1 week ago

    Singapore TikTok Full time

    User Experience Operations Analyst - Global E-commerce - Search Overview The Global E-commerce Operations Team is dedicated to establishing and enhancing users' awareness of shopping on TikTok, spurring users' e-commerce demands, elevating the user experience, and driving the growth of the e-commerce business. Search related projects: We aim to...

  • User Experience Operation Lead

    3 days ago

    Singapore TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for...

  • User Experience Operations Manager

    2 weeks ago

    Singapore beBeeMarketing Full time $60,000 - $80,000

    Job DescriptionWe are seeking a highly skilled user operations specialist to manage end-to-end user communication channels, including email, push notifications, and more, across multi-country audiences in the APAC region.This role involves testing and optimizing communications and content strategies to grow user lifecycle value for each country in the...

  • End User Support Analyst

    7 days ago

    Singapore ENNOVATEZ PTE. LTD. Full time

    **End User Support Analyst** We are looking for experienced full-time End User Support Analyst to provide End User Computing or Deskside support to Multinational companies in Singapore. **Job Responsibilities & Requirement**: **Primary** - Provide level 2 End User Computing support and well verse in Windows OS - Good Hardware and software troubleshooting...

  • User Service Operations Strategy Analyst, Platform Trust

    3 weeks ago

    Singapore TikTok Full time

    Overview User Service Operations Strategy Analyst, Platform Trust & Experience (TikTok LIVE) leads identification and resolution of operational problems impacting business metrics and customer experience. Responsible for collaborating with product and operations teams to optimize service processes and SOPs, and to drive cost-effective, scalable support for...

  • Data Operations Expert

    2 weeks ago

    Singapore beBeeAnalytical Full time $56,000 - $84,000

    Unlock Your Potential as a Data Operations Annotation Analyst!Job DescriptionAs a key member of our team, you will play a vital role in enhancing user experience through language and cultural expertise. Your passion for details and ability to work with diverse perspectives will drive innovation and make a significant impact.Key Responsibilities:Annotate...