User Experience Strategist

2 days ago

Singapore beBeeService Full time $120,000 - $160,000
Service Design Expert

We are seeking an experienced Service Design Expert to lead the creation of holistic user-centered service experiences by aligning people, processes, technology, and touchpoints. The ideal candidate will have a deep understanding of user needs and be able to design services that are intuitive, efficient, and deliver value to both users and the business.

Key Responsibilities:
  • Lead the end-to-end service design process from discovery to implementation support
  • Conduct user research to uncover pain points, needs, service gaps, and business values
  • Develop journey maps, service blueprints, personas, and ecosystems to visualise service experiences
  • Facilitate ideation and co-design workshops with stakeholders and end users
  • Translate insights into actionable service improvements, concepts, or prototypes
  • Collaborate with product owners, business analysts, and developers to align service vision with implementation
  • Advocate for user needs while balancing technical feasibility and business goals
  • Continuously iterate on designs based on user feedback and service performance metrics
Requirements:
  • At least 3-8 years of relevant experience and proficiency in service design methodologies, including journey mapping, service blueprinting, and ecosystem mapping
  • Experience in conducting qualitative and quantitative user research (interviews, contextual inquiry, usability testing)
  • Strong skills in using design tools (e.g., Figma, Miro, Adobe XD, Sketch, Service Blueprint templates)
  • Familiarity with design thinking, HCD (human-centered design), and systems thinking
  • Understanding of Agile, Lean UX, and product/service lifecycle management
  • Ability to facilitate co-creation workshops with cross-functional teams and stakeholders

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