User Experience Strategist

5 days ago

Singapore beBeeServiceDesigner Full time $90,000 - $120,000
**Service Designer Job Description**">

We are looking for a skilled Service Designer to join our team. This role involves applying design thinking and research methods to help agencies understand the user experience across systems, touchpoints, and stakeholders.

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The successful candidate will lead discovery to uncover root causes, user needs, and systemic barriers, ensuring problems are clearly framed before solutions are defined.

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Key Responsibilities:

  • ">
  • Apply service design and design research methods to help agencies understand the end-to-end user experience.">
  • Lead discovery to uncover root causes, user needs, and systemic barriers.">
  • Partner with cross-functional teams to refine and scale design-led frameworks for discovery, problem definition, and co-design.">
  • Represent the user perspective in technical and product discussions to ensure solutions are meaningful and implementable.">
  • Mentor designers and peers to grow design capability and embed upstream thinking across teams.">
">**Required Skills and Qualifications**">

To succeed in this role, you will need:

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10+ years of experience in service design, UX, design strategy, or adjacent fields such as innovation or user research.

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Proven ability to lead service design in complex, multi-stakeholder environments.

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Strong communication and facilitation skills to align diverse perspectives.

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Ability to navigate ambiguity and balance user, technical, and operational needs.

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Entrepreneurial mindset with a drive to create impact for public good.

">**Employee Benefits**">

We offer a range of benefits to support your career growth and well-being:

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Flexible work arrangements to manage your time effectively.

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Total rewards approach offering a holistic and market-competitive suite of perks.

">

Inclusive workplace culture valuing diverse voices and perspectives.

">**About Us**">

We champion innovative solutions that improve people's lives and make a positive impact on society.

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Join us to be part of a dynamic team shaping the future of public services.

"],

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