Senior Executive, Customer Service
1 week ago
Job Description:
- Manage all transient related repair cost & recoverable damages, accidents and vehicle return, including its approvals.
- Analyze and strategize vehicle disposals - based on age, mileage, condition, utilization and etc.
- Oversee operations leads scheduling and job requirements. Lead and manage Operation Assistants movements, ensuring optimum performance and fairness.
- Monitor and manage vehicle movement to ensure optimum business utilization.
- Train and guide a team of Operations Assistants to deliver high standard of customer service.
- Supervise and ensure operation staff adhere to workflow processes and operational conduct.
- Ensure proper fleet management (maintenance, cleanliness & readiness) and accountability.
- Monitor and administer all records for loss-of-use.
- Manage chauffeur drive and/or events requirements to ensure smooth operations from start to end.
- Oversee and allocate required resources to ensure zero incident report as much as possible.
- PIC for resource recruitment, training, and safety briefing. All are to be conducted prior to any event commencement.
- Coordinate pre and post briefing with relevant stakeholders.
- Whenever required for events; To plan, design and conduct customer service training and provide guidance to team members to ensure consistent service quality.
**Job Requirements**
- ** Dip with Minimum 3 years customer service experience (front-facing) & supervisory roles**:
- Class 3 Driver's License
- Knowledge on common make and models of vehicles will be an added advantage
- ** Working Hours : 830am 6pm, Mon to Fri**
People Profilers Pte Ltd
Tel**: 6950 9753**
EA Registration Number: R1111375
EA licence number 02C4944
EA Personnel: Lee Hui En Ashley
**Required Skills**:
Customer Service
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