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Customer Care and Operations Executive

2 weeks ago

Marine Parade, Singapore Joy Music Studio (Marine Parade) Full time

Since 2013, **Joy Music Studio** is an established music school in Marine Parade offering a variety of instrument choices and professionally equipped studios, we are known for our enthusiastic teachers and customized approach for learners.

We are currently looking for a motivated and friendly **Customer Service and Operations Coordinator (Full-Time)** to join our joyful team at our Marine Parade location.

**Benefits of Working With Us**

Our team is the heart of our music school so we work hard to create place where you will be proud to work here every day. Below are some of the benefits we offer:

- Competitive Salary and Bonus Incentive Programs
- Paid Annual Leave and Medical Leave
- Medical Insurance Coverage
- Mentorship and training support
- Fun, energetic environment where the entire team often collaborate musically together
- Employer sponsorship of related certification/skills development
- Special rates for music lessons at our school
- Convenient location and good food next to Marine Parade MRT and Parkway Parade Mall

**Commitment Requirement**
- Full-Time 42 hours/week, on-site
- Available to work on weekends and weekday afternoons/evenings

**Role & Responsibilities**:

- **Sales**_
- Nurture lead funnels, arrange for trial lessons, and sign-up new students
- **Operations & Customer Management**_
- Oversee day-to-day operations and administration at the centre
- Maintain and organize software used for scheduling, customer management, invoicing
- Prepare and send student invoices accurately and on-time
- Coordinate communications between the school, parents, students, and teachers effectively
- **Events and Projects**_
- Support marketing/promotion activities when requested
- Help plan or coordinate school activities such as concerts, workshops, camps, programs
- **Help create a friendly, positive, and professional environment within the school**_
- Greet students/parents and create a warm, welcoming environment
- Build and maintain good relationships with parents and students
- Assist with training/orientation new team members

**We’d love to hear from you if**:

- You have at least 1 year experience working in music or education/tuition related industry
- You have at least 1 year experience working in customer-facing or operations related roles
- You possess key skills for the role: personal initiative, detail-oriented, team player, problem solving, multi-tasking
- You smile A LOT, and have a bright and cheerful personality with confident communication skills
- You enjoy working with children and teens
- **Bonus** - Previous experience learning music, performance arts, or music production

**Job Types**: Full-time, Part-time, Permanent, Fresh graduate

Pay: $2,500.00 - $3,000.00 per month

Expected hours: 42 per week

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- Retention bonus

**Education**:

- Local Polytechnic Diploma (preferred)

Work Location: In person

Application Deadline: 15/12/2024
Expected Start Date: 12/03/2025