Customer Experience Lead

1 week ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $7,000 - $14,000 Per Month**Date Posted**
- 12 hours agoAdditional Details

**Job ID**
- 111872**Job Views**
- 32Roles & Responsibilities

**Opportunity**

Implement SAS CX strategy through working with the Country CX organisation and manage day-to-day CX operational matters including new initiatives and projects involving processes, systems and digital features. This in particular for the Expertise & Ambition customer segments.

**Key Responsibilities**
- Work with the Head of CX and CCO in translating the strategy and setting the direction for the countries to execute on
- Drive all CC related performance including setting targets
- Work with CEN CX, FPOs, GSC and countries to ensure that processes are running optimally and to provide input on SAS requirements when needed
- Support Country CX on daily operational and tactical matters
- Guide and prepare countries for global projects roll out including organising/coordinating training when needed
- Responsible for customer digital pursuits and uptake
- Manage CSTT and GSC teams

**We are looking for**
- Ability to manage and influence multiple stakeholders without having formal authority
- Good communication skills to be able to concisely and succinctly explain performance figures.
- Good communication skills to be able to concisely and succinctly explain performance figures.
- Have excellent analytical skills to understand underlying reasons as to why performance is at the level it is - good or not good
- Process minded
- Project Management skills
- A self-starter that leads to being proactive
- Diligent, responsible, independent, energetic
- Open minded and willing to experiment and learn

Tags

customer

experience

lead

enable

ea

segment

focal

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