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Leading Customer Experience Specialist

3 weeks ago

Singapore beBeeCustomerExperience Full time $96,000 - $144,000
Customer Experience Manager

We're seeking a skilled professional to enhance our customer experience capabilities. This role involves capturing and reflecting customer feedback and journey insights.

  • Gathering insights from customer feedback and data informs business decisions.
  • Our team analyzes NPS trends, delivering executive-level reporting to stakeholders.
  • The ideal candidate will lead projects related to customer experience, ensuring timely execution and measurable results.
  • We need someone who can develop internal CX resources, empowering learning and knowledge transfer.

This is an excellent opportunity for someone who wants to drive meaningful change in customer satisfaction.

A successful candidate will be highly organized, possess strong analytical skills, and have the ability to communicate complex ideas effectively.