Lead Customer Experience Specialist

1 week ago


Singapore beBeeCustomerExperience Full time $60,000 - $80,000

Customer Experience Lead

Job Description

We are seeking a skilled CX Lead to drive customer satisfaction and loyalty through enhanced experiences.

Responsibilities:
  • Design Thinking: Plan, conduct, and facilitate stakeholder discussions, workshops, user surveys, and interviews to gain insights.
  • Create user stories, personas, and storyboards to inform decision-making.
  • Maintain, review, and create new customer journey maps to enhance corporate clients' and their digital experiences.


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