Lead Customer Experience Specialist

1 week ago


Singapore beBeeExperience Full time $90,000 - $140,000
Customer Experience Lead

We are seeking an experienced professional to lead our customer experience efforts. This individual will be responsible for enhancing the overall customer journey from initial contact through post-purchase interactions.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and retention rates.
  • Analyze customer feedback and data to identify areas for improvement.
  • Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints.
Requirements:
  • Bachelor's or Master's degree in business administration, marketing, or a related field.
  • 5+ years of experience in customer-facing roles, preferably in the luxury automotive or premium hospitality industries.
  • Proven track record of improving customer satisfaction and retention rates.

This is an excellent opportunity to join our team and make a meaningful impact on our customers' experiences.



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