Customer Experience Team Lead
1 week ago
We are seeking a skilled professional to manage our service desk team and deliver exceptional customer outcomes.
The ideal candidate will have experience in leading a service desk team and possess strong technical skills to support various devices and software.
Key Responsibilities:
- Manage the service desk team to provide first-line technical support;
- Respond to support queries via telephone, email, or remote desktop tools;
- Act as a further escalation point for unresolved or escalated cases;
- Take on a wider customer service role and promote the customer service ethos;
- Report any issues that could impact business operations;
- Ensure staff take ownership of user problems and be proactive when dealing with user issues.
Requirements:
- 7 years of end-user support experience;
- 5 years of experience leading a service desk team;
- Strong technical skills to support desktops, laptops, tablet devices, and smartphones;
- Familiarity with Service Desk day-to-day operations;
- Prior ITIL 4 Foundation certification is desirable.
Benefits:
Our organization values its employees and offers a range of benefits to support their career development and well-being. We are committed to creating a positive work environment where employees can thrive.
Impact: By joining our team, you will have the opportunity to make a real difference in the lives of our customers and contribute to our mission to deliver exceptional customer service.
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