Leading Customer Experience Transformation

3 days ago

Singapore beBeeCustomer Full time

Senior Customer Experience Leader

Transform customer experiences and achieve business growth with our innovative digital solutions. Our team is dedicated to delivering exceptional results, leveraging technology and human intelligence to drive success.

The ideal candidate will possess a deep understanding of contact centre operations and a proven track record in leading teams towards higher performance and quality expectations. They will be responsible for managing metrics to drive positive change, monitoring costs, and ensuring employee happiness.

Our client seeks an experienced leader who can navigate the ever-changing landscape of the business and communicate effectively with the team. If you are a strategic thinker with a passion for driving customer experience excellence, we encourage you to apply.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and net promoter score

  • Lead high-performing teams to deliver exceptional results

  • Collaborate with cross-functional teams to drive business growth

  • Monitor and analyze key performance indicators to inform business decisions

Requirements:

  • Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field

  • 5 - 7 years of working experience in the related field

  • Excellent understanding of contact centre operation

  • Sound knowledge of customer satisfaction, Net Promoter Score, and quality programs

  • Organizational and time management skills

  • Effective facilitation skills in client and staff meetings

  • Excellent verbal and written communication skills in English

Benefits:

  • Attractive remuneration, great perks, and performance incentives

  • Comprehensive medical, insurance, or social security coverage

  • World-class workspaces

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • Positive culture for you to thrive at work

  • Flexible working arrangements

  • Be coached and mentored by experts in your field

  • Transformation Executive

    5 days ago

    Singapore beBee[Transformation] Full time

    Regional Transformation LeadThis role plays a pivotal part in the rollout and adoption of new global standards and operating models across regional business units. As the company moves toward a more integrated and scalable platform, this position ensures that transformation initiatives are executed consistently, effectively, and in alignment with the...

  • Transforming Customer Experiences

    4 days ago

    Singapore beBeeCustomerExperience Full time

    Job Title: Customer Experience Transformation LeadDescription:We are seeking an experienced professional to lead our customer experience transformation efforts. As a key member of our team, you will be responsible for driving business outcomes through data-driven insights and customer-centric strategies.Develop and implement comprehensive customer experience...

  • Transforming Customer Experiences

    1 day ago

    Singapore beBeeCustomer Full time $90,000 - $120,000

    Are you ready to take your career to the next level and join a dynamic team that thrives on innovation and excellence? As a Senior Manager, Customer Service, you will be responsible for driving business growth through exceptional customer experiences.You will lead a high-performing team of customer service professionals, providing coaching, guidance, and...

  • Customer Experience Transformer

    1 day ago

    Singapore beBeeInnovator Full time $120,000 - $180,000

    Unlock Customer Experience TransformationYou will play a pivotal role in scaling AI-driven customer service solutions, focusing on large language models (LLMs) to analyze chat conversations, improve classification coverage, and boost bot adoption.Key Responsibilities:Manage and maintain real-time data pipelines feeding AI models in the customer service...

  • Transformation Lead

    14 hours ago

    Singapore Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Senior Manager, Customer Experience Transformation

    2 weeks ago

    Singapore THOMSON MEDICAL PTE. LTD. Full time

    **JOB SUMMARY** The Senior Manager, Customer Experience (CX) Transformation is responsible for developing and executing strategies that enhance the overall patient and family experience across all touchpoints of care in Thomson Medical, Singapore. This role involves leading initiatives to improve patient satisfaction, ensuring that the hospital provides...

  • Digital Transformation Lead

    4 days ago

    Singapore beBeeTransformation Full time

    We are a leading provider of digital transformation solutions, driving innovation and growth for our clients across multiple industries. Our team is seeking an experienced professional to lead our digital transformation efforts, focusing on securing and managing the fulfillment of all contracts. About the Role As a Digital Transformation Lead, you will be...

  • Experience Transformation Intern

    7 days ago

    Singapore Prudential Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

  • Customer Experience Strategist

    4 days ago

    Singapore beBeeTransformation Full time

    The position of Customer Experience Strategist exists to drive customer-centric transformation across the Financial Services industry in APAC.Job Description:Lead a strategic initiative for the development and execution of customer service and contact center transformation strategies. Collaborate with clients to bring innovative ideas to life, building...

  • Director - Customer Transformation

    1 week ago

    Singapore Salesforce Full time

    Job Category Operations Job Details We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth,...