Transforming Customer Experiences

3 days ago


Singapore beBeeCustomerExperience Full time

Job Title: Customer Experience Transformation Lead

Description:

We are seeking an experienced professional to lead our customer experience transformation efforts. As a key member of our team, you will be responsible for driving business outcomes through data-driven insights and customer-centric strategies.

  • Develop and implement comprehensive customer experience strategies that align with our business goals.
  • Lead cross-functional teams in designing and implementing service improvements using Human-Centred Design (HCD) methods.
  • Analyse customer feedback and behavioural data to identify trends and opportunities for improvement.
  • Collaborate with stakeholders to develop and execute process enhancements and continuous improvement initiatives.
Requirements:

To succeed in this role, you must have:

  • A Bachelor's degree in Business, Service Management, Service Design, Statistics, Data Analytics, or a related field.
  • Minimum 10-12 years of progressive experience in customer experience, market research, service management, and data analytics.
  • Proven track record in leading and managing teams.
  • Strong analytical and problem-solving skills with proficiency in data analysis, statistical software, and key driver analysis.
  • Experience in designing and conducting customer surveys and research.
Skills:

The ideal candidate will possess:

  • Strategic thinking and leadership skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively across departments.
  • Results-oriented and customer-centric mindset.
About Us:

We offer a dynamic and supportive work environment that fosters growth and development. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.



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