Transforming Customer Experiences through Strategic Solutions

3 days ago

Singapore beBeeCustomer Full time

Job Title: Customer Experience Strategist

We are seeking a Customer Experience Strategist to join our team. In this role, you will work closely with customers to capture their requirements, conduct user reviews, and run stakeholder agreement meetings.

  • Develop solutions that meet customer needs by translating their requirements into business and technology solutions.
  • Provide consultation on the customer digital journey and digital transformation.
  • Support user requirements capture and translation of requirements into business and digitally enabled solutions.
  • Create high-quality professional documentation detailing requirements for clients and engineering teams.
  • Lead projects, providing guidance to teams, and ensuring solutions delivered align with business needs.
Requirements:
  • Minimum 8 years' experience as a Business Analyst in a customer-facing role, preferably in banking or financial services industry.
  • Expertise in Credit / Loan Originations (Traditional and Digital) and a full understanding of end-to-end lifecycle.
  • Experience in working with Risk and Credit Policies, Strategies, and Decision and Score Models.
  • Strong documentation and communications skills, implementation & analytical skills, and familiarity with various tools.
  • Ability to manage relationships with clients, 3rd parties, and internal stakeholders.
  • Familiarity with Fintech and new-age lending technology & solutions will be an advantage.
  • Experience in Agile methodologies, Business Analyst certifications, and executing projects in a vendor-client environment will be an asset.
Our Offer:
  • Work with a leading global analytics software company.
  • Opportunity to make an impact and develop professionally.
  • Highly competitive compensation, benefits, and rewards programs.
  • Engaging, people-first work environment offering work/life balance.
Why Make a Move to Our Company?

You can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

  • Credit Scoring — Scores used by top lenders.
  • Fraud Detection and Security.

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