Transforming Customer Experiences
2 days ago
Are you ready to take your career to the next level and join a dynamic team that thrives on innovation and excellence? As a Senior Manager, Customer Service, you will be responsible for driving business growth through exceptional customer experiences.
You will lead a high-performing team of customer service professionals, providing coaching, guidance, and development opportunities to help them succeed. Your expertise in contact centre operations, customer satisfaction, and quality programs will enable you to make data-driven decisions and drive continuous improvement.
We are looking for someone with a strong understanding of customer-centric strategies, excellent communication skills, and the ability to build strong relationships with clients and staff. If you have a passion for delivering outstanding customer experiences and want to be part of a global company that is transforming the outsourced CX industry, then we want to hear from you
Key Responsibilities:- Lead and manage a high-performing customer service team
- Develop and implement customer-centric strategies to drive business growth
- Maintain exceptional customer satisfaction levels through effective issue resolution and escalation management
- Collaborate with cross-functional teams to ensure seamless delivery of customer experiences
- Monitor and analyze key performance indicators (KPIs) to inform data-driven decision-making
- At least 5 years of experience in customer service or a related field
- Proven track record of leading high-performing teams and achieving business objectives
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Certifications such as CRM, Quality Management, or Coaching/Training would be an added advantage
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Recognition and rewards for outstanding performance
- Collaborative and dynamic work environment
- Opportunities for growth and advancement
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