Dedicated Customer Experience Lead
3 days ago
A successful customer experience lead is essential in driving business growth by ensuring exceptional service delivery.
Job Description:We are seeking a highly skilled and experienced customer experience leader to oversee our day-to-day customer service operations. The ideal candidate will be responsible for providing leadership, guidance, and performance feedback to ensure compliance and service excellence.
- Aftersales Customer Service:
The customer experience lead will oversee the aftersales customer service function, ensuring that customers receive timely and effective support post-purchase. This includes handling all customer complaints proactively and resolving them to ensure the highest level of customer satisfaction.
- Customer Satisfaction Management:
The customer experience lead will collaborate with the aftersales department to define and monitor customer service goals and objectives. They will also administer customer experience surveys to measure key performance indicators such as hot alert response times, delivery performance, and participation rates.
- Customer Complaint Management:
The customer experience lead will handle all customer complaints and resolve them efficiently. They will analyze customer service performance data and recommend corrective actions to improve customer satisfaction.
Required Skills and Qualifications:To succeed in this role, you must have a minimum Diploma in Business, Communications, or a related field, along with at least 3 years of experience in customer service, aftersales support, or customer experience roles.
You should also have familiarity with customer experience management platforms and excellent communication skills to interact with internal departments and external customers.
Benefits:This is a great opportunity to work in a dynamic environment with a team of professionals who share your passion for delivering exceptional customer experiences.
Others:We offer a competitive compensation package and opportunities for professional growth and development.
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