
Dedicated Customer Experience Specialist
5 days ago
Our company is looking for a skilled and experienced Customer Support Associate to join our dynamic team. As a key member of our customer support team, you will be responsible for providing exceptional customer service via email and phone. You will also manage customer enquiries efficiently and escalate unresolved issues when necessary.
Key Responsibilities:
- Provide prompt and quality customer service via email and phone.
- Manage customer enquiries efficiently and escalate unresolved issues when necessary.
- Handle end-to-end sales order processing and ensure accurate order fulfilment.
- Allocate stocks and arrange deliveries for customer orders.
- Conduct regular customer follow-ups and meetings to maintain strong relationships.
- Resolve issues and provide proactive solutions for value-added customers.
- Generate and consolidate monthly reports for internal and client review.
- Work closely with internal teams to ensure timely issue resolution.
- Recommend and promote new product offerings to existing customers.
- Support ad-hoc tasks and special projects as assigned.
Requirements:
- Diploma in any discipline.
- Minimum 2-3 years of relevant experience in order processing, customer service, and delivery coordination.
- Strong communication and interpersonal skills with a customer-centric mindset.
- Proficient in handling enquiries and claims through email and phone.
- Competent in Microsoft Excel (VLOOKUP, PivotTables, formulas), SAP.
Next Steps:
- Interested applicants may submit their resume for consideration.
- Only shortlisted candidates will be contacted.
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