Operation & Customer Experience Associate

6 days ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Permanent

**Salary**

$2,700 - $4,000 Per Month

**Date Posted**

18 minutes ago

Additional Details

**Job ID**

34546

**Job Views**

1

Roles & Responsibilities

**About the Company**

PolicyPal Tech Pte. Ltd. is one of the leading InsurTech companies in Singapore that believes in bringing tech and insurance together for families and communities to enhance their insurance experience. We also believe in helping the community attain relevant knowledge on financial planning through gamification, and offering in-app credits incentives that can be used to help them get covered. PolicyPal Tech Pte. Ltd. has also built a policy management platform that helps users easily keep track of all their insurance policies on a single app. Since 2016, it has helped over 100,000 users manage their policies.

Under PolicyPal Group, Baoxianbaobao Pte. Ltd. (also branded as ‘PolicyPalFA’,) is wholly owned by PolicyPal Pte. Ltd., is an insurance broker and exempt financial adviser licensed and regulated by the Monetary Authority of Singapore.
**You will be**

Come join a team dedicated to providing the best customer experience of the PolicyPal brand, attracting consumers to learn about personal finance. Here at PolicyPal, we strive to provide opportunities for our team to learn, grow and thrive. You will be working alongside the brightest minds in a fast-paced insurtech industry. You will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. We are looking for a meticulous, self-motivated and hands-on individual who is hungry and eager to learn.
**What you will do**:

- Professionally handle a high volume of inquiries from customers and users
- Work with cross-functional teams (i.e. Tech, Marketing and Operations) to streamline processes to facilitate solving customer issues accurately and efficiently
- Understand and deliver business strategies and improve customer service, follow and assist in improving communications guidelines and policies
- Continuously identify work process improvements
- Communicate to team leads and management
- Meet customer satisfaction score and average response time targets
- Always go the extra mile to delight customers
- Assist with the operation team at PolicyPal business and entities, ensure that all policies are followed up promptly

**Requirements**:

- Strong written and verbal communications skills
- Ability to multitask, prioritize and manage time effectively
- Display initiative and willingness to learn with an ability to remain calm and excel under pressure
- Ability to empathize with and prioritise customer needs, maintain confidentiality with highly sensitive information
- Previous experience in a customer-facing role is a plus
- Fresh graduates are welcome to apply

Tags

operation

customer

experience

associate

  • AMPS TEA's Baristas

    2 days ago

    Singapore Ampersand 7 Pte. Ltd. Full time

    Join the Pioneering Team at AMPS TEAAs part of our exciting expansion, AMPS TEA is seeking passionate Baristas and Senior Baristas to help bring our signature tea beverages and desserts to more customers. You will play a key role in delivering the unique AMPS TEA store experience — and be part of building something special from the ground up. Why Join...

  • AMPS TEA's Baristas

    4 weeks ago

    Singapore AMPERSAND 7 PTE. LTD. Full time

    Roles & ResponsibilitiesJoin the Pioneering Team at AMPS TEAAs part of our exciting expansion, AMPS TEA is seeking passionate Baristas and Senior Baristas to help bring our signature tea beverages and desserts to more customers. You will play a key role in delivering the unique AMPS TEA store experience — and be part of building something special from the...

  • Apac Amp Inventory Data Analyst

    2 weeks ago

    Singapore PFIZER ASIA MANUFACTURING PTE. LTD. Full time

    Responsible for leading AMP APAC initiatives to optimize FG planning and inventories and prevent obsolescence and slow-moving inventory in APAC. Working very closely with the AMP Team Leads and AMP planners the role is responsible for setting up a process enabling, Markets, AMP APAC, and GSC Regional Team to identify and proactively address early network...

  • Associate Director

    2 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** **Date Posted** 1 hour ago Additional Details **Job ID** 1631 **Job Views** 1 **Job Description**: **Job Description**: Description Planning duties include, but are not limited to, the following: 1. Review and enhance existing policies, procedures and framework for customer experience, which...

  • Physiotherapist (Full-time)

    4 weeks ago

    Singapore AMP Lab Full time

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from AMP Lab Exercise Physiologist / Business Strategy & Development About the JobDo you believe physiotherapy should go beyond pain relief to empower individuals toward lasting health and performance? Are you passionate...

  • Physiotherapist (Full-time)

    4 days ago

    Singapore AMP Lab Full time

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from AMP Lab Exercise Physiologist / Business Strategy & Development About the Job Do you believe physiotherapy should go beyond pain relief to empower individuals toward lasting health and performance? Are you...

  • Office Manager

    2 days ago

    Singapore AMP Design Co Pte Ltd Full time

    Company AMP Design Co Pte Ltd Designation Office Manager Date Listed 14 May 2025 Job Type Entry Level / Junior Executive, Experienced / Senior Executive - Part/TempIntern/TS Job Period Immediate Start, For At Least 6 Months Profession Admin / Secretarial Industry Architecture Location Name Kallang Avenue, CT Hub, Singapore Address 2 Kallang...

  • Customer Experience Associate

    18 hours ago

    Singapore beBeeCustomerService Full time $2,300

    Job Title: Customer Experience AssociateWe are seeking a highly skilled and dedicated individual to join our team as a Customer Experience Associate. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.This role involves assisting customers in creating accounts, downloading...

  • Customer Experience Associates

    1 week ago

    Singapore WORLD MODE SINGAPORE PTE. LTD. Full time

    **Company Overview** Our brand is centred on storytelling, authenticity, and creating memorable experiences for our customers. We offer a thoughtfully curated range of products backed by a strong brand philosophy and a passion for service. We believe in forming long-lasting relationships with our customers through sincere engagement and exceptional service...

  • Customer Experience Associate

    3 days ago

    Singapore beBeeCustomerExperience Full time

    Job Title: Customer Experience AssociateAt our company, we are seeking a highly skilled and dedicated professional to fill the role of Customer Experience Associate. This position is ideal for individuals who possess excellent communication and analytical skills, with a strong focus on providing exceptional customer service.The successful candidate will be...