Customer Experience Associate

4 days ago

Singapore beBeeCustomerExperience Full time

Job Title: Customer Experience Associate

At our company, we are seeking a highly skilled and dedicated professional to fill the role of Customer Experience Associate. This position is ideal for individuals who possess excellent communication and analytical skills, with a strong focus on providing exceptional customer service.

The successful candidate will be responsible for processing orders, generating invoices, and credit/debit notes in a timely and accurate manner. Additionally, they will handle shipping documents, such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce, and arrange shipments while liaising with third-party providers.

This role also involves handling customer inquiries, deliveries, stock checks from various plants, and providing production lead time. Furthermore, the candidate will be responsible for addressing customer complaints by liaising with QA, Purchasing Planning, Logistics, and Internal factories to process replacement orders and issue credit notes for valid claims.

Key Responsibilities:

  • Process and expedite shipments to ensure on-time delivery to customers
  • Monitor outstanding orders and update customers on any delays
  • Perform ad-hoc assignments given by Manager

Skills & Qualification:

  • Bachelor's degree in Supply Chain Management or related field
  • Minimum 2 years of experience in Customer Service in sales/manufacturing/logistics industry
  • Excellent written and verbal communication skills
  • Able to communicate effectively with people at different levels
  • Proficient in Microsoft Word and Excel
  • Prior experience in manufacturing/harnessing environment is an added advantage

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