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Customer Experience Transformation Lead
3 weeks ago
We are seeking a highly motivated and experienced Manager to drive transformative service initiatives that elevate the experience of millions of travellers each year.
This role requires strong collaboration with different stakeholders to shape and deliver innovative solutions that redefine airport service excellence across departure, arrival, and transit.
In this position, you will work closely with the Service Innovation team to develop and implement strategies that enhance customer satisfaction and loyalty.
- Key Responsibilities:
- Drive the development and implementation of customer-centric service initiatives
- Foster strong relationships with internal stakeholders to ensure seamless delivery of services
- Analyze customer feedback and insights to inform service improvement strategies
Requirements:
- Bachelor's degree in Business Administration or related field
- Minimum 5 years of experience in customer-facing roles
- Proven track record of driving business growth through customer-focused initiatives
- Excellent communication and interpersonal skills
What We Offer:
- A competitive salary package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
About Us:
We are committed to delivering exceptional customer experiences and creating a positive impact on our community.
