Deputy Director: Customer Experience Transformation Leader

4 days ago

Singapore beBeeCustomerExperience Full time $120,000 - $180,000
Deputy Director Job Description

CX Transformation and Leadership Opportunity: Take charge of customer experience, drive innovation, and lead cross-functional teams to deliver exceptional service.

  • Job Overview:
  • Leads the development and execution of a comprehensive customer experience strategy, incorporating human-centered design principles to reimagine end-to-end service journeys.
  • Provides strategic guidance on CX transformation initiatives, collaborating with stakeholders to identify opportunities for process enhancements and service delivery optimization.
  • Builds and manages high-performing teams, fostering collaboration, innovation, and accountability across CX, insights, and service design functions.
Required Skills and Qualifications
  • Education: Bachelor in Business, Service Management, Service Design, Statistics, Data Analytics, or related field.
  • Experience: Minimum 10-12 years progressive experience in customer experience, market research, service management, and data analytics.
  • Leadership: Proven track record in leading and managing teams, developing team capabilities through coaching, mentoring, and structured learning opportunities.
  • Skills: Strong analytical and problem-solving skills, proficiency in data analysis, statistical software, and key driver analysis, experience in designing and conducting customer surveys and research.
Benefits

Opportunity to work on cutting-edge CX transformation projects, collaborative team environment, professional growth and development opportunities.

Working Hours and Location

Mondays to Thursdays: 8.30am - 6pm, Fridays: 8.30am - 5.30pm, Outram location.

EA License No.: 96C4864 (Shanice Lim Xin Ni), Reg. No.: R.

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